IT Help Desk Job Describtion

Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
monitoring survillience system performance, troublshooting errors and installing new cameras
Respond to queries either in person or over the phone.
Maintain daily performance of computer systems.
Ask questions to determine nature of problem.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks LAN , Wide Area Networks WAN , and other systems.
Install computer peripherals for users.
Follow up with Employees to ensure issue has been resolved.
Gain feedback from Employees about computer usage.
test and evaluate new technology
conduct electrical safety checks on computer equipment.

Requirements:
1:2 experience as a help desk technician or other technical support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices, survillience systems and other tech products
Ability to diagnose and resolve basic technical issues
Good in English
CCNA is A plus
Good communication skills
BSc/BA in IT, Computer Science or relevant field
maximum age 27 years Problem-solving skills
An ability to stick to strict deadlines
An ability to prioritise and delegate
A keen eye for detail