Team Lead

Key Responsibilities

• Rabat | Centre d'appels (métiers de)

• Secteur Centre d'appels | Confirmé (5 à 10 ans) | 2 | poste(s) sur Rabat et région

• Maroc | Bac +3 Minimum

• Licence | Respect des règles | Volonté de persuasion | Distance émotionnelle | Ténacité | Besoin d'action | Travail en équipe | Implication au travail | Organisation | CDD | Télétravail : Non | Poste avec Management | Publiée aujourd'hui | sur | 5tawzeef.com |

• Postulez avant le | 21/11/2026

• Secteur Centre d'appels

• Maroc

• Licence

• Postulez avant le 21/11/2026

Requirements & Qualifications

• Ensure compliance with internal processes، trainings، and administrative requirements.

• Strong planning، prioritization، and coordination skills.

• Excellent written and verbal communication skills.

• Strong people leadership and team management skills.

• Strong collaboration skills across geographies، cultures، and functions

Centre d'appels (métiers de)

Confirmé (5 à 10 ans)

2 poste(s) sur Rabat et région

Bac +3 Minimum

Respect des règles Volonté de persuasion Distance émotionnelle Ténacité Besoin d'action Travail en équipe Implication au travail Organisation

CDD

Télétravail : Non

Poste avec Management

Publiée aujourd'hui sur 5tawzeef.com

Entreprise

HCLTech is a global technology company، home to more than people across 60 countries، delivering industry-leading capabilities centered around digital، engineering، cloud and AI، powered by a broad portfolio of technology services and products

We work with clients across all major verticals، providing industry solutions for Financial Services، Manufacturing، Life Sciences and Healthcare، Technology and Services، Telecom and Media، Retail and CPG، and Public Services

Consolidated revenues as of 12 months ending March 2025 totaled $13.8B

To learn how we can supercharge progress for you، visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide

We have also been certified as a Top Employer in 26 countries across three regions، Asia Pacific، Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark

To learn how we can supercharge progress for you، visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022، currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Culture de l'entreprise

HCLTech évolue dans une culture principalement orientée compétition et performance، où l’ambition، le goût du challenge et l’atteinte d’objectifs mesurables constituent des leviers clés de réussite

L’entreprise valorise le dépassement de soi، la compétitivité et une forte orientation client، dans une logique de résultats et de positionnement sur le marché

Cette dynamique est solidement soutenue par une composante innovation marquée، favorisant l’initiative، l’expérimentation et l’agilité

Elle est également complétée par une culture collaborative attentive au développement humain et au travail d’équipe، tandis que les processus structurés jouent un rôle plus secondaire.

Poste

About the Role

We are looking for a highly motivated Team Lead to oversee a global Distributor Onboarding Operations team

In this role، you will drive operational excellence by coordinating onboarding activities، ensuring distributor data accuracy، mitigating onboarding risks، and supporting stakeholders throughout the onboarding lifecycle.

This is an excellent opportunity for a people-oriented leader who thrives in a fast-paced، international environment and enjoys collaborating across functions to deliver exceptional operational outcomes.

Key

Lead and manage the day-to-day activities and performance of the onboarding operations team.

Oversee distributor data validation، tracking، and onboarding progress visibility.

Proactively identify onboarding risks and drive mitigation actions.

Coordinate operational support for Account Managers and key stakeholders.

Ensure team readiness by providing access to required tools، systems، and resources.

Partner with project managers to understand business

and delivery timelines.

Optimize resource allocation to maximize team productivity and efficiency.

Guide issue resolution efforts and ensure timely escalation of critical matters.

Communicate project status، resource availability، and operational updates to stakeholders.

Conduct regular 1:1 meetings، coaching sessions، and performance reviews to support team development.

Profil recherché

What We're Looking For

Bachelor's degree (completed or in progress).

Minimum 2 years of experience leading and managing teams.

High attention to detail and commitment to quality.

Experience working in global and cross-functional environments.

Proficiency with Microsoft 365 applications، including Excel، SharePoint، Outlook، and Teams.

Nice to Have

Experience with SAP S/4HANA، Salesforce، Cisco، or Order Management systems.

Background in Order Management، Supply Chain، Service Delivery، or Operations.

Experience supporting onboarding، enablement، or transformation programs.

Understanding of networking fundamentals، including routing، switching، IP addressing، and network configuration.

Key Competencies

Customer-focused mindset with a commitment to operational excellence.

Effective decision-making and problem-solving abilities.

High emotional intelligence and collaborative approach.

Proactive risk identification and escalation management.

Ability to thrive in dynamic، fast-paced environments.

Adresse de notre siège