Job Purpose dnata is more than a global air and travel services provider

Requirements & Qualifications

• You will ensure safe، efficient and punctual ramp services that meet airline customer expectations، contractual Service Level Agreements (SLAs)، and regulatory requirements

• Drive operational excellence، resource optimization، and service delivery to meet airline and business requirements

• Strong people leadership and team management skills، with ability to lead a large multicultural workforce، provide effective coaching and employee development

• You will ensure safe، efficient and punctual ramp services that meet airline customer expectations، contractual Service Level Agreements (SLAs)، and regulatory requirements.

• Drive operational excellence، resource optimization، and service delivery to meet airline and business requirements.

• Strong people leadership and team management skills، with ability to lead a large multicultural workforce، provide effective coaching and employee development.

Benefits & Conditions

• Salary & benefits Join our growing team and enjoy a competitive remuneration package.

• Salary & benefits

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard. dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio

Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport

As Head of Ramp you will be responsible for the strategic leadership، operational performance، safety، compliance، and financial management of dnata Singapore's ramp operations at Singapore Changi Airport

You will be accountable for all aircraft turnaround activities including aircraft loading and unloading، marshalling، pushback، towing، airside transport operations، and the deployment of Ground Support Equipment (GSE)

In this role you will: Provide strategic leadership for all ramp operations، ensuring safe، efficient، and customer-focused aircraft turnaround services

Be accountable for ramp operational performance، turnaround efficiency، and on-time performance (OTP) targets

Champion a proactive safety culture and ensure compliance with regulatory، airport، airline، and dnata operational standards

Lead incident investigations and implement corrective actions to reduce operational risk and drive continuous safety improvement

Lead، develop، and inspire a high-performing ramp operations workforce through effective workforce planning، talent development، succession planning، and employee engagement initiatives

Ensure effective utilisation and availability of Ground Support Equipment (GSE)، facilities، and operational resources to support current and future business needs

Manage operational budgets، labour productivity، and cost performance while maintaining service quality and safety standards

Serve as the senior operational representative for ramp services، building strong relationships with airline customers، airport authorities، regulators، and key stakeholders

Drive innovation، digitalisation، automation، and process improvement initiatives to enhance productivity، safety، operational resilience، and customer experience

Utilise data and performance analytics to support informed decision-making and continuous operational improvement

Qualification To be considered for the role، you must meet the below

Degree in Aviation Management، Business Administration، Logistics or related discipline

Minimum 10 years of airport ramp operations experience، including minimum 5 years in a senior management role

Experience managing aircraft turnaround activities، ramp safety and frontline operational teams

Experience in a 24/7 operational environment، comfortable to work in outdoor airside environments، weekends and public holidays when required، in high-noise and fast-paced operational environments، and willing to be activated during major disruptions، emergency responses and operational contingencies

Demonstrated track record in improving operational performance، safety outcomes and productivity metrics

Ability to obtain and maintain Changi Airport Airside Driving Permit (ADP) & Airport Pass

Demonstrated competencies in strategic leadership، operational excellence، financial stewardship، stakeholder and customer management، and crisis response

You will have an edge، if you have: Driving Licence

ISAGO، IGOM or IATA-related certifications

Train-the-Trainer، Workplace Safety or Aviation Safety certifications

At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers

So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Recruitment Process and Timeline Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe

Your application journey begins by applying via the Emirates Group Careers website

Please ensure your CV is up to date for our talent acquisition team to review your profile

If you meet the criteria of the role، you will then be invited to complete a HireVue video interview، to share more about your experience and your career aspirations

If you are shortlisted، you will then be invited to interview with our hiring managers

If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio

Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport.

As Head of Ramp you will be responsible for the strategic leadership، operational performance، safety، compliance، and financial management of dnata Singapore's ramp operations at Singapore Changi Airport.

In this role you will

Provide strategic leadership for all ramp operations، ensuring safe، efficient، and customer-focused aircraft turnaround services.

Be accountable for ramp operational performance، turnaround efficiency، and on-time performance (OTP) targets.

Champion a proactive safety culture and ensure compliance with regulatory، airport، airline، and dnata operational standards.

Lead incident investigations and implement corrective actions to reduce operational risk and drive continuous safety improvement.

Lead، develop، and inspire a high-performing ramp operations workforce through effective workforce planning، talent development، succession planning، and employee engagement initiatives.

Ensure effective utilisation and availability of Ground Support Equipment (GSE)، facilities، and operational resources to support current and future business needs.

Manage operational budgets، labour productivity، and cost performance while maintaining service quality and safety standards.

Serve as the senior operational representative for ramp services، building strong relationships with airline customers، airport authorities، regulators، and key stakeholders.

Drive innovation، digitalisation، automation، and process improvement initiatives to enhance productivity، safety، operational resilience، and customer experience.

Utilise data and performance analytics to support informed decision-making and continuous operational improvement.

Qualification

To be considered for the role، you must meet the below

Degree in Aviation Management، Business Administration، Logistics or related discipline.

Minimum 10 years of airport ramp operations experience، including minimum 5 years in a senior management role.

Experience managing aircraft turnaround activities، ramp safety and frontline operational teams.

Experience in a 24/7 operational environment، comfortable to work in outdoor airside environments، weekends and public holidays when required، in high-noise and fast-paced operational environments، and willing to be activated during major disruptions، emergency responses and operational contingencies.

Demonstrated track record in improving operational performance، safety outcomes and productivity metrics.

Ability to obtain and maintain Changi Airport Airside Driving Permit (ADP) & Airport Pass.

Demonstrated competencies in strategic leadership، operational excellence، financial stewardship، stakeholder and customer management، and crisis response.

You will have an edge، if you have

Driving Licence.

ISAGO، IGOM or IATA-related certifications.

Train-the-Trainer، Workplace Safety or Aviation Safety certifications.

So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!

Recruitment Process and Timeline

Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe

If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Join our growing team and enjoy a competitive remuneration package.