Home | الرئيسية Post Jobs | اعلن عن وظيفه Help | مساعده | إتصل Roving IT Assistant Mercy Corps Mercy Corps is a global team of humanitarians working together on the front lines of today’s biggest crises to create a future of possibility، where everyone can prosper

Key Responsibilities

• The Roving IT Assistant plays a key role in extending this support to field offices، ensuringthat all staffhave the tools and systemsnecessary to performtheir duties effectively and securely، even in challenging environments The Position (General Position Summary) Assist The IT O and Coordinator on Maintain the current IT system in the Mercy Corps office and ensure the proper functioning of equipment and network to meet office needs and demands in coordination and synchronizing system with the IT Systems Administrator. will serve as the primary point of contact for the programoffices concerning information technology and will assist in providing services to program employees and maintaining systems management

• Duties and

• Perform other duties as assigned by the supervisor

• Supervisory Responsibility This positionhas no formal supervisory responsibilities

• The ability to communicate technical information clearlyto non-technical users is critical.A keen attention to detail، a sense of responsibility، and the ability to prioritize tasks under pressure will contribute to success in this role

Requirements & Qualifications

• Minimum Qualification، Skills and Experience Required: Minimum Qualification & Transferable Skills A university degree or diplomain Information Technology، Computer Science، or a related field

• Excellent verbaland written communication skills in English، Arabic proficiency is an asset

• We actively seek out differentbackgrounds، perspectives، and skills so that we can be collectively stronger and have sustained global impact

Our mission: to alleviate suffering، poverty and oppression by helping people build secure، productive and just communities

Safeguarding Risk Rating: 1 Section/Unit: Operations Grade Level: 1 Supervisor: T Coordinator / Operations Director No. of Post: 1 Duty Station: Atbara- Khartoum Closing Date: 30 Sept 2026 Background: The Program/ Department / Team (Program / Department Summary) The Operations Department at Mercy Corpsis committed to ensuring high-quality support services that enable effective and efficient implementation of programs

WithinOperations، the IT unit is responsible for managing and maintaining all information and communication technology (ICT) systems، ensuring that the infrastructure is robust، secure، and responsive to the needs of the organization

The IT team supports both strategic planning and day-to-day operations، providing guidance، troubleshooting، and capacity-building to country and field office staff

Essential

Ensure the availability and reliability of IT infrastructure، connectivity، and applications

Support system security and compliance with organizational IT policies and procedures

Perform proactive maintenance of IT equipment and infrastructure

Facilitate information management and user access

Assist in managing system security، user access rights، and licensing compliance

Provide technicalsupport for softwareinstallations، migrations، and upgrades

Assist in disposal of obsolete IT equipment in line with Mercy Corps asset disposal policy

Support database، network، and data storagemanagement and validation

Maintain up-to-date recordsof IT inventory، licenses، and equipment

Coordinate asset tracking with field offices

Track and report on communication contractsand license expiration/renewals

Assist in procurement and deployment of IT assetsand infrastructure

Provide technicalsupport to users(hardware/software/printer/scanner/etc.)

Monitor and maintain end-usersystems (updates، patching، spyware، antivirus، data backup)

Ensure the proper functioning and maintenance of office equipmentlike printers and copiers

Document technical processes and assistwith drafting IT strategy and documentation

Promote user training، support knowledge sharing، and identify capacity-building needs

SAFEGUARDING

Activelylearns about safeguarding and integrates it into their work، includingsafeguarding risks and mitigations related to their area of work

Practicesthe values of Mercy Corpsincluding respecting the dignity and well-being of participants and fellow team members

Encourages openness and communication in theirteam، encourages team membersto submit reports if they have any concerns using reporting mechanisms e.g.، Integrity Hotline and other options

However، the RovingIT Assistant may provide basic technical guidance to staff in field offices as needed.Essential

However، the RovingIT Assistant may provide basic technical guidance to staff in field offices as needed

At least 1�2 years of relevantIT support experience، preferably in a humanitarian or INGO context

Proficiencyin troubleshooting hardware، software، and networkissues across Windowsand Microsoft 365 environments

Experiencewith remote supporttools and basic networking (LAN/Wi-Fi setup، printers، routers، etc.)

Strong understanding of IT assetmanagement، including inventorytracking and user support documentation

Internationally recognized qualification in project or program management (e.g.، PMP، PRINCE2) or a willingness to obtain it within the first months of employment

Knowledgeof Sphere standards and previous training in humanitarian response is preferred

Willingness to travel frequently to field locations، often in challenging environments

Success Factors The successful Roving IT Assistant will be a service-oriented and proactive team player with a strong commitment to supporting field-based teams and ensuring uninterrupted IT operations

They will demonstrate patience، adaptability، and cultural sensitivity when working across diverse contexts

As the role evolves، the candidate is expected to take initiative، maintain confidentiality، and demonstrate continuous learning and professional development in IT best practices

Reports DirectlyTo: IT Coordinator / Operations Director Works DirectlyWith: IT Team (Central and Field) Operations and Logistics Teams Program Teams Finance and Administration External vendors and serviceproviders(Internet Vendors، Hardware Suppliers) Accountabilityto Participants and Stakeholders Mercy Corps team members are expected to support all efforts towardaccountability، specifically to our program participants، community partners، other stakeholders، and to international standards guiding international relief and development work

We are committed to actively engaging communities as equal partners in the design، monitoring and evaluation of our field projects

Living Conditions / Environmental Conditions The position is based in Khartoum or Atbara and it requires to travel to support country programs، which may include travelto insecure locations where freedom of movement is limited and areas where amenities are limited

Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard

Ongoing Learning In support of our belief that learning organizations are more effective، efficient and relevant to the communities we serve، we empower all team membersto dedicate 5% of their time to learning activities that further their personal and/or professional growth and development Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate

By bringing together individuals with a variety of experiences، backgrounds، and perspectives، we strengthen our ability to solve complex challenges and drive innovation

We foster a culture of trust and respect، where every team member is valued for their contributions، empowered to reachtheir full potential، and motivated to do their best work

We recognize that building a strong and effective team is an ongoing process، and we remain committed to learning، improving، and growing together

Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all

We do not engage in or tolerate discrimination on the basis of race، color، gender identity، gender expression، religion، age، sexual orientation، national or ethnic origin، disability (including HIV/AIDSstatus)، marital status، military veteran statusor any other protected group in the locations where we work

Safeguarding& Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work، whether team members، community members، programparticipants or others، are treated with respect and dignity

We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the InteragencyMisconduct Disclosure Scheme

We will not tolerate child abuse، sexual exploitation، abuse، or harassment by or of our team members

As part of our commitment to a safe and inclusive work environment، team members are expected to conduct themselves in a professional manner، respect local laws and customs، and to adhere to Mercy Corps Code of Conduct Policies and values at all times

Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis

As an applicant، if you witnessor experience any form of sexual misconduct during the recruitment process، please report this to Mercy Corps Integrity Hotline ()