Job Purpose At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Key Responsibilities

• Carry out administrative duties and provide operational support as directed by airport management

• Carry out administrative duties and provide operational support as directed by airport management.

Requirements & Qualifications

• Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce

• Conduct credit card verification and travel document checks in line with regulatory requirements

• Qualification Educated to at least High School level Must have completed relevant and recognized professional training courses and have experience working in Passenger Services and Ground Operations Experience in supervising، guiding، coaching and motivating staff A working knowledge of Reservations/Fares and Ticketing، Departure Control System Knowledge of Baggage Tracing and Claims Handling Knowledge of Microsoft Word/ E-mail / Excel advantageous Advanced skills in customer service delivery Fluent in spoken and written English and Norwegia n Information Applications from staff who have not completed 12 months’ service in their current position will not be considered

• Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

• Conduct credit card verification and travel document checks in line with regulatory requirements.

• Advanced skills in customer service delivery

Benefits & Conditions

• Salary & benefits Competitive Transport Allowance Uniform allowance Profit Share eligibility Travel industry benefits

• Salary & benefits

• Travel industry benefits

As one of the most recognised and admired brands globally، we’re driven by innovation، ambition and excellence

Emirates، one of the world’s most awarded international airlines، operates across six continents and serves over 140 destinations through its hub in Dubai

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system Optimize resources to meet customer and operational

during each shift

Proactively manage disruptions such as overbookings، delays، cancellations، adverse weather، and crew limitations to minimize customer impact

Complete post-flight activities and reporting accurately to protect revenue and support onward operations

Coordinate with handling agents، caterers، and service providers to ensure operational readiness and Emirates service standards

Handle customer queries، complaints، and claims promptly and professionally to maintain passenger confidence

Manage baggage claims and related expenditure in accordance with company procedures

Coach and develop airport services staff to ensure operational compliance and excellent customer service

Support performance management activities، including objective setting، development planning، and feedback processes

Perform regular audits to ensure compliance with Emirates policies، procedures، and quality standards، implementing corrective actions where required

Support emergency response planning and coordinate stakeholder actions during operational incidents

Applicants must have the legal right to live and work in Norway

The Company will not provide assistance with obtaining work permits

Candidates should apply through HR Direct self-service on Group World

Job Purpose

At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft.

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system

Optimize resources to meet customer and operational

during each shift.

Proactively manage disruptions such as overbookings، delays، cancellations، adverse weather، and crew limitations to minimize customer impact.

Complete post-flight activities and reporting accurately to protect revenue and support onward operations.

Coordinate with handling agents، caterers، and service providers to ensure operational readiness and Emirates service standards.

Handle customer queries، complaints، and claims promptly and professionally to maintain passenger confidence.

Manage baggage claims and related expenditure in accordance with company procedures.

Coach and develop airport services staff to ensure operational compliance and excellent customer service.

Support performance management activities، including objective setting، development planning، and feedback processes.

Perform regular audits to ensure compliance with Emirates policies، procedures، and quality standards، implementing corrective actions where required.

Support emergency response planning and coordinate stakeholder actions during operational incidents.

Qualification

Educated to at least High School level

Must have completed relevant and recognized professional training courses and have experience working in Passenger Services and Ground Operations

Experience in supervising، guiding، coaching and motivating staff

A working knowledge of Reservations/Fares and Ticketing، Departure Control System

Knowledge of Baggage Tracing and Claims Handling

Knowledge of Microsoft Word/ E-mail / Excel advantageous

Fluent in spoken and written English and Norwegia n

Information

Applications from staff who have not completed 12 months’ service in their current position will not be considered.

Applicants must have the legal right to live and work in Norway. The Company will not provide assistance with obtaining work permits.

Candidates should apply through HR Direct self-service on Group World.

Competitive

Transport Allowance

Uniform allowance

Profit Share eligibility