Job Purpose Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai

Requirements & Qualifications

• Lead coordination with other internal teams and departments to scope and detail requirements، review solution designs and ensure services and systems setup is completed on time and per requirements

• You'll have an edge if you possess: Strong stakeholder management skills and experience

• Lead coordination with other internal teams and departments to scope and detail requirements، review solution designs and ensure services and systems setup is completed on time and per requirements.

• Strong stakeholder management skills and experience.

Benefits & Conditions

• If you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in a management role and enjoy an attractive tax-free salary

• On top of our generous travel benefits، including discounted flights and hotel stays around the world، this managerial role also has an excellent leave and healthcare package

• That’s on top of transport benefits، life insurance and more

• Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary

There are a number of key roles within our Skywards Group that are essential to the success of this this programme

From product design، e-commerce and analytics، through to business development، strategic partnerships and member engagement our Skywards team is filled with exciting opportunities! As a Business Solutions and Operations Officer، you will be responsible to provide comprehensive systems and business support functions in Skywards (Emirates' Loyalty Programme)، to influence members to behave in ways that positively affects profit drivers for the airline

This includes roles related to partnership & product launches، life-cycle and tier management، commercial co-ordination and tactical promotions، ensure availability of the Loyalty functions at agreed performance levels to user community and administering the platform

In this role، you will، Support launch، enhancements، and terminations to partners and/or products

Act as technical/system subject matter expert

Support partnership and product managers in techno-functional conversations، lead the systems integration and testing end to end business processes

For partnership launches، act as key point of contact for partner technical teams

Work within the Project Management Framework and manage the end-to-end techno-functional delivery of projects

Provide timely updates to all relevant internal and external stakeholders

Support delivery of new product and/or partnership models: act as systems/channels subject matter experts provide inputs to business owner when scoping and designing products or partnerships models

Support business

documentation and provide techno-functional input for negotiations and contracting

Support change management/process improvements to identify and executive improvement initiatives and lead business process documentation

Ensure Loyalty function availability by providing subject matter expertise to user community

Actively monitor the availability and functioning of the loyalty features and manage stakeholders/ operations in case of service disruptions

Be the key point of contact for the platform user community and extended Skywards business teams for any system related issue resolution

Coordinate with Emirates IT and external service providers for speedy resolution of system issues as per agreed service levels

Be an expert on all system functionalities to provide support and guidance to Skywards business and user community

Partner، product and commercial promotions

Provide end to end support to campaign owners from campaign design to execution: set-ups، monitoring and issue resolutions

Qualification To be considered for the role، you must meet the following

5+ Years in Information Technology، IT Sales or 12 Years schooling or equivalent

Experience in Information Technology، Systems، Project Management، Loyalty domain & interfaces and/or Quality Assurance

Ability to multi-task effectively and strong attention to detail

Operational experience in delivering cross functional projects

Ability to direct project delivery to meet key performance indicators Some IT

and considerable exposure to Windows and Office applications

Excellent written and spoken English

Experience in the airline and/or travel industry is a plus

Working knowledge of SQL Query، Business Objects and JIRA/Confluence، Agile Project Management is a plus

At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop their careers

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

Emirates Skywards seeks to be an inspiring and engaging global loyalty programme for Emirates and FlyDubai

From product design، e-commerce and analytics، through to business development، strategic partnerships and member engagement our Skywards team is filled with exciting opportunities!

As a Business Solutions and Operations Officer، you will be responsible to provide comprehensive systems and business support functions in Skywards (Emirates' Loyalty Programme)، to influence members to behave in ways that positively affects profit drivers for the airline

This includes roles related to partnership & product launches، life-cycle and tier management، commercial co-ordination and tactical promotions، ensure availability of the Loyalty functions at agreed performance levels to user community and administering the platform.

Provide timely updates to all relevant internal and external stakeholders.

Support change management/process improvements to identify and executive improvement initiatives and lead business process documentation.

Be the key point of contact for the platform user community and extended Skywards business teams for any system related issue resolution.

Partner، product and commercial promotions.

Provide end to end support to campaign owners from campaign design to execution: set-ups، monitoring and issue resolutions.

Qualification

To be considered for the role، you must meet the following

5+ Years in Information Technology، IT Sales or 12 Years schooling or equivalent.

Experience in Information Technology، Systems، Project Management، Loyalty domain & interfaces and/or Quality Assurance.

You'll have an edge if you possess

Ability to multi-task effectively and strong attention to detail.

Operational experience in delivering cross functional projects.

and considerable exposure to Windows and Office applications.

Excellent written and spoken English.

Experience in the airline and/or travel industry is a plus.

Working knowledge of SQL Query، Business Objects and JIRA/Confluence، Agile Project Management is a plus.

If you’re looking for a challenging and rewarding opportunity، apply today and join our team!