Job Purpose dnata is more than a global air and travel services provider

Requirements & Qualifications

• As a Department Officer for DWC you will، direct and control all departmental activities on shift، act as point of contact and plan the availability of resources /equipment ensuring consistency، safe on-time performance and alignment with SLAs، standard operating procedures، shift demand and regulatory، legal and safety requirements

• Follows all relevant departmental policies، processes، standard operating procedures and instructions so that work is carried out in a controlled and consistent manner and e nsures safety of staff and that they have the skills، knowledge، and confidence to work safely by providing support، direction for the desired safety behaviours and leading with safety

• You'll have an edge if you possess: An advanced understanding of airlines/ customer service product (specific airport related requirements) and Industry regulations for the assigned work area

• Advanced Customer Management and communication Skills

• Advanced Safety Awareness Skills

• Proficient Supervisory Skills

• Proficient Planning and Organizing Skills

• Proficient IT and Computer Literacy Skills and writing Skills

• As a Department Officer for DWC you will، direct and control all departmental activities on shift، act as point of contact and plan the availability of resources /equipment ensuring consistency، safe on-time performance and alignment with SLAs، standard operating procedures، shift demand and regulatory، legal and safety requirements.

• Follows all relevant departmental policies، processes، standard operating procedures and instructions so that work is carried out in a controlled and consistent manner and e nsures safety of staff and that they have the skills، knowledge، and confidence to work safely by providing support، direction for the desired safety behaviours and leading with safety.

• An advanced understanding of airlines/ customer service product (specific airport related requirements) and Industry regulations for the assigned work area.

• Advanced Customer Management and communication Skills.

• Advanced Safety Awareness Skills.

• Proficient Supervisory Skills.

• Proficient Planning and Organizing Skills.

• Proficient IT and Computer Literacy Skills and writing Skills.

Benefits & Conditions

• Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard

In this role، you will: Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards

Reviews the flight schedule and ensures that the resource plan is aligned to the work demand and f orecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance

Deploys resources based on the information provided from resource planning to ensure availability of resources for all flights/activities

Ensures that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions

Guides and leads Department Team Leaders to deliver the required services as per the shift

and briefs on expectations and plan of action

Complies with all relevant safety، quality and environmental management policies، procedures and controls to ensure a healthy and safe work environment

Communicates regularly with key stakeholders، c oordinates regularly with other officers on shift to ensure that quality services، resources and safe on-time performance are provided and c ontributes to the identification of opportunities for continuous improvement of systems، processes and practices، cost

Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action

Takes immediate action to rectify irregular operations in coordination with Flight Officer (where applicable)، Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations

Qualification To be considered for the role، you must meet the below

Must hold a Bachelor Degree in business administration / aviation / ground handling / customer service and 4-6 years of experience in aviation/ ground handling / customer service or Diploma in in business administration / aviation / ground handling / customer service and 6-8 years of experience in aviation/ ground handling / customer service

An advanced understanding of the aviation terminology

A valid UAE Driving Licence

Our services on the ground keep the world in the air

We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering

We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people

We want potential stars to help us deliver on the promises our customers make

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

In this role، you will

Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.

Reviews the flight schedule and ensures that the resource plan is aligned to the work demand and f orecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.

Deploys resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.

Ensures that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions.

and briefs on expectations and plan of action.

Complies with all relevant safety، quality and environmental management policies، procedures and controls to ensure a healthy and safe work environment.

Communicates regularly with key stakeholders، c oordinates regularly with other officers on shift to ensure that quality services، resources and safe on-time performance are provided and c ontributes to the identification of opportunities for continuous improvement of systems، processes and practices، cost.

Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.

Takes immediate action to rectify irregular operations in coordination with Flight Officer (where applicable)، Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.

Qualification

To be considered for the role، you must meet the below

Must hold a Bachelor Degree in business administration / aviation / ground handling / customer service and 4-6 years of experience in aviation/ ground handling / customer service or Diploma in in business administration / aviation / ground handling / customer service and 6-8 years of experience in aviation/ ground handling / customer service.

You'll have an edge if you possess

An advanced understanding of the aviation terminology.

A valid UAE Driving Licence.

We want potential stars to help us deliver on the promises our customers make.