Job Purpose Provide exceptional service to Emirates customers by promoting and selling Emirates products and services، with a strong focus on enhancing the customer experience while driving sustainable revenue growth

Key Responsibilities

• Knowledge of back office/contact centre and airline industry procedures and methodology.

• Knowledge of Skywards، CRIS، iLoyal and ResConnect reservations systems.

• Ability to work in a busy environment.

• Proficient in using Windows applications، including Microsoft Word and Excel. Qualification

• Proficient in using Windows applications، including Microsoft Word and Excel.

Requirements & Qualifications

• Must have the right to work and live in India Knowledge/Skills

• Excellent communication skills in written، verbal and interpersonal with strong customer service.

• Knowledge/Skills

Benefits & Conditions

• & Experience: 12 Years schooling or equivalent Experience: Customer Service. Contact Centres 2+ Years Position will be based in Mumbai، India Salary & benefits Competitive salary

• Salary & benefits

• Competitive salary

Job Outline: Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services

Actively drive revenue growth by upselling، cross-selling، and presenting customers with a range of products and services aligned with their needs and value expectations

Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels

Ensure full compliance with applicable policies، procedures and regulatory

while meeting customer expectations

Maintain up-to-date knowledge of Emirates products، services، systems and proactively identify opportunities for system or process enhancements

Proactively share ideas and recommendations to enhance service quality، operational efficiency، revenue performance and overall customer experience

Job Purpose

Provide exceptional service to Emirates customers by promoting and selling Emirates products and services، with a strong focus on enhancing the customer experience while driving sustainable revenue growth.

Job Outline

Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.

Actively drive revenue growth by upselling، cross-selling، and presenting customers with a range of products and services aligned with their needs and value expectations.

Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.

while meeting customer expectations.

Maintain up-to-date knowledge of Emirates products، services، systems and proactively identify opportunities for system or process enhancements.

Proactively share ideas and recommendations to enhance service quality، operational efficiency، revenue performance and overall customer experience.

Must have the right to work and live in India

Qualification

& Experience

12 Years schooling or equivalent

Experience

Customer Service. Contact Centres 2+ Years

Position will be based in Mumbai، India