Order to Cash (Canadian Project)

Key Responsibilities

• Sala al Jadida | Centre d'appels (métiers de) |

• Gestion / Comptabilité / Finance |

• Secteur Banque / Finance

• Centre d'appels | Débutant (-1 an) | 10 | poste(s) sur Rabat et région

• Maroc | Bac Minimum

• Baccalauréat | Respect des règles | Distance émotionnelle | Rationalisme | Ténacité | Besoin d'action | Travail en équipe | Conventionnel | Implication au travail | CDI | Télétravail : Non | Publiée aujourd'hui | sur | 5tawzeef.com |

• Postulez avant le | 26/10/2026

• Gestion / Comptabilité / Finance

• Centre d'appels

• Maroc

• Baccalauréat

• Postulez avant le 26/10/2026

• The position holder main tasks & activities will be in the area of Customer care، as Order-to-cash processes are very interdependent، proper and accurate actions and follow ups will have an impact in all the above-mentioned areas.

• Create and update process documentation on the processes، activities and tasks performed by the position holder، proactively or upon management assignment and in line with the internal process documents creation policy and practices

• Timely tasks/activity completion

• High Quality ensured in the performed activities and tasks assessed as part of quality checks performed by the management team

Requirements & Qualifications

• Independent work to improve language skills where needed and upon justified feedback provided.

• Analytical skills and focus on the details.

• Excellent numerical skills

• Self-motivated and willing to learn new skills

• Strong organisational skills

Centre d'appels (métiers de)

Débutant (-1 an)

10 poste(s) sur Rabat et région

Bac Minimum

Respect des règles Distance émotionnelle Rationalisme Ténacité Besoin d'action Travail en équipe Conventionnel Implication au travail

CDI

Télétravail : Non

Publiée aujourd'hui sur 5tawzeef.com

Entreprise

HCLTech is a global technology company، home to more than people across 60 countries، delivering industry-leading capabilities centered around digital، engineering، cloud and AI، powered by a broad portfolio of technology services and products

We work with clients across all major verticals، providing industry solutions for Financial Services، Manufacturing، Life Sciences and Healthcare، Technology and Services، Telecom and Media، Retail and CPG، and Public Services

Consolidated revenues as of 12 months ending March 2025 totaled $13.8B

To learn how we can supercharge progress for you، visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide

We have also been certified as a Top Employer in 26 countries across three regions، Asia Pacific، Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark

To learn how we can supercharge progress for you، visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022، currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Culture de l'entreprise

HCLTech évolue dans une culture principalement orientée compétition et performance، où l’ambition، le goût du challenge et l’atteinte d’objectifs mesurables constituent des leviers clés de réussite

L’entreprise valorise le dépassement de soi، la compétitivité et une forte orientation client، dans une logique de résultats et de positionnement sur le marché

Cette dynamique est solidement soutenue par une composante innovation marquée، favorisant l’initiative، l’expérimentation et l’agilité

Elle est également complétée par une culture collaborative attentive au développement humain et au travail d’équipe، tandis que les processus structurés jouent un rôle plus secondaire.

Poste

Join our team in Rabat! As a member of the Order to Cash team at our IT Information Technology company، you will play a crucial role in ensuring the smooth processing of orders and cash transactions

Your attention to detail and commitment to accuracy will directly impact our operations and customer satisfaction.

Job purpose

As member of Order to Cash department، the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of

Contract set up reflecting the correct and agreed contract attributes

Proper customer identification

Accurate billing activity

Dispute management and Customer care

General

Follow ly managers work guidance، assignments & priorities set for the position holder and/or for the entire team

Attend meetings and discussions organized by team leader and/or OTC management

Participate in training organized or assigned by Team Leaders and OTC managers – attend the training sessions in person or in a virtual environment، actively participate in it، submit feedback as appropriate and successfully pass all assessments organized after the training sessions.

Deliver trainings to

New team members to explain and demonstrate the daily activities performed by the position holder

Ongoing training sessions aiming best practice sharing and process gaps filling

Ensure proper backup coverage for other team members in case of absence or holidays

In order to secure business continuance، the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder

Work on own initiative، autonomously and without constant supervision

Respect working schedules organized and communicated by management team

Provide audit evidence for quality، control and compliance purposes

Escalate in a timely manner all operational، administrative، organizational or other issues to Team leader and manager.

Proficiency in French and good command English

Proper language usage in internal and external communication، in local language، English or the working language(s) required for the position

Computer literacy in MS office and customized ERP system

Ability to ensure link and follow up in multi-tools & system environment

Autonomous focus is required in case of gaps in the tools & systems knowledge

Ensure compliance to all business controls، quality، security and organizational policies properly communicated by the employer.

Contribute in process optimization/improvement initiatives

Comply to Company and Client behavior and ethics guidelines as per internal policies، communications and trainings delivered

Demonstrate resilience under pressure and ability to quickly adapt to unforeseen work demands

Proactive approach towards internal communication – requirement

Collaborate with colleagues within the team on complex cases، support other team members in case of urgent matters or backlog situations

Role specific requirement

Query management

Manage the resolution of Partner/ Customer queries received in mailbox، Query Management System، CVG within corporate guidelines and procedures.

Demonstrate the ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction، but also make Partners/Customers feel valued

Maintain full coverage of the assigned SRs using various communication methods (mailbox، query management system، outbound/inbound calls)

Permanent account management، analysis on received requests and strategy application to ensure all requests are handled as per their importance، priority and SLA.

Ensure track of received requests in the systems where applicable

Ensure proper follow up of the requests till resolution of the issue

Ensure all approvals as per the established Approval matrix are gathered before cancellation of a billing item in the ERP systems.

Ensure all contract changes/ meter readings update are properly documented and executed in the ERP systems as per the established processes.

Ensure a feedback is provided to Partner/ Customer about all received requests

If applicable initiate refund requests upon customer’s request or after dispute resolution، as per the established process and internal controls

Perform all ad hoc query activities on accurate and timely manner

Ensure Partner compliance with Portal functionality where available

Profil recherché

Success criteria for the role

Consistent achievement of Team and/or individual operational targets communicated by management team. Properly documented gap analysis in case of misses.

Ability to work on own initiative

Ability to react professionally in disputed or heated situations providing solutions that not only meet with Partner/ Customer satisfaction، but also make Partners/Customers feel valued

Collaborate and communicate effectively with all levels and departments involved in the proces

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