Job Purpose dnata is more than a global air and travel services provider

Requirements & Qualifications

• Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements

• Listen to our customers carefully، understanding their exact needs and requirements، wow them through our surprise and delight service

• Qualification To be considered for this role، you must meet the below requirements، Have 12 years of High School or equivalent A minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service

• A confident communicator with proven persuasive and influencing skills

• Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.

• To be considered for this role، you must meet the below requirements، Have 12 years of High School or equivalent

• A confident communicator with proven persuasive and influencing skills.

Benefits & Conditions

• Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard

As a Senior Visa Services Consultant/PRO، this role will be responsible to provide clients and potential clients superior and a consistent quality of travel services

You will also be responsible to proactively service our customers via various channels (retail، phone، WhatsApp، email)، supporting them with queries، amendments and pro-active disruption management

In this role، you will، Provide the highest standard of customer service to all clients whether Retail، Government or Corporate، using all tools that are made available

Attend all customer queries in a timely and appropriate manner

Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients

Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue

Drive additional ancillary revenue through the sale of tours، excursions and activities

Inform customers about mandatory

covering their journey such as passport، visa، health and Insurance

as well as other details such as check-in place and time

Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships

Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us

Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators

Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team

Someone who really understands the importance of exceptional customer experiences and exceeding our customers' expectations

Someone who thrives on a busy service and sales environment and self-motivated to achieve performance & business targets

Positive attitude and enjoys working as part of a team

A flexible approach with the ability to adapt to different people، customers، challenges and ways of working

Someone who wants to keep developing and able to take accountability for their own learning

Ability to really listen to the customer، quickly identify their needs and think ahead to anticipate them

Excellent attention to detail and understands the impact of errors on the business and customer

IT literate and quick to learn

Flexibility to work shifts، including evenings، weekends and public holidays

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

You will also be responsible to proactively service our customers via various channels (retail، phone، WhatsApp، email)، supporting them with queries، amendments and pro-active disruption management.

In this role، you will، Provide the highest standard of customer service to all clients whether Retail، Government or Corporate، using all tools that are made available.

Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients.

Drive additional ancillary revenue through the sale of tours، excursions and activities.

as well as other details such as check-in place and time.

Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.

Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us.

Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators.

Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.

Qualification

A minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.

Someone who really understands the importance of exceptional customer experiences and exceeding our customers' expectations.

Someone who thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.

Positive attitude and enjoys working as part of a team.

A flexible approach with the ability to adapt to different people، customers، challenges and ways of working.

Someone who wants to keep developing and able to take accountability for their own learning.

Ability to really listen to the customer، quickly identify their needs and think ahead to anticipate them.

Excellent attention to detail and understands the impact of errors on the business and customer.

IT literate and quick to learn.

Flexibility to work shifts، including evenings، weekends and public holidays.