Job Purpose dnata is more than a global air and travel services provider

Requirements & Qualifications

• Have exceptional administration and communication skills

• Have exceptional administration and communication skills.

Benefits & Conditions

• Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard

As a Quality Assurance Coordinator، you will، plan، coordinate، and implement quality management and quality improvement programs

Monitor and provide assistance with quality assurance and compliance functions

In conjunction with Quality Assurance Manager، to provide consultation and direction to ensure programs and services are implemented at the highest standards and customers receive the highest level of satisfaction

Ensure policies and procedures are monitored and updated to include regulatory changes

In this role، you will: Conduct، compile process compliance audits as per the required standards to ensure the

have been met and identify areas of non-compliance by raising audit reports and submitting them to the Quality Assurance Manager

This will also include regular follow ups with the functional business unit to ensure implementation of the corrective action as per the agreed time frames

Coordinate with business units and external providers in planning and executing second party audits in order to measure conformance to contractual obligations

Administer customer feedback in the recommended response system and work with the line and customer support departments to ensure timely corrective action is taken on feedback findings. and promote customer satisfaction

Conduct process reviews to monitor regularly the existing procedures، study old procedures and suggest improvements، identify system related bottle necks and improve efficiencies where possible

Analyse and review documentation on department procedures and work instructions in the designated teams and ensure all current versions are available to ensure compliance with the

of the standard

Provide technical and administrative support to the immediate supervisor in areas such as awareness training for new and current staff، collation of customer survey feedback، preparation for audits، meetings and management reviews

Independently undertake internal reviews and audits on areas such as customer complaints on a periodic basis، collate information and presenting findings to the relevant team highlighting key trends and recommendations for corrective or preventative action to minimise future non compliances

Advise QAM on areas for continual improvement by collating findings of benchmarking، internal or external or spot or mystery shopping audits and customer feedback

Work ly with QAM in executing improvement initiatives identified by QA management

Support line management in implementing these initiatives within agreed timelines

Qualification To be considered for the role، you must meet the below

Must hold a Vocational or Diploma (12+2 or equivalent)

Must hold 5+ years of experience in Quality Assurance

Have experience in a similar large services sector organization or an aviation services business

You'll have an edge، if you: Have an understanding of the Quality and Safety Management Systems with hands-on experience in using relevant tools

Have a high level of computer literacy

Posses knowledge of standards، auditing، documentation and report writing

Our services on the ground keep the world in the air

We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering

We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people

We want potential stars to help us deliver on the promises our customers make

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

Ensure policies and procedures are monitored and updated to include regulatory changes.

In this role، you will

Conduct، compile process compliance audits as per the required standards to ensure the

have been met and identify areas of non-compliance by raising audit reports and submitting them to the Quality Assurance Manager.

Coordinate with business units and external providers in planning and executing second party audits in order to measure conformance to contractual obligations.

Administer customer feedback in the recommended response system and work with the line and customer support departments to ensure timely corrective action is taken on feedback findings. and promote customer satisfaction.

Conduct process reviews to monitor regularly the existing procedures، study old procedures and suggest improvements، identify system related bottle necks and improve efficiencies where possible.

of the standard.

Provide technical and administrative support to the immediate supervisor in areas such as awareness training for new and current staff، collation of customer survey feedback، preparation for audits، meetings and management reviews.

Independently undertake internal reviews and audits on areas such as customer complaints on a periodic basis، collate information and presenting findings to the relevant team highlighting key trends and recommendations for corrective or preventative action to minimise future non compliances.

Support line management in implementing these initiatives within agreed timelines.

Qualification

To be considered for the role، you must meet the below

Must hold a Vocational or Diploma (12+2 or equivalent).

Must hold 5+ years of experience in Quality Assurance.

Have experience in a similar large services sector organization or an aviation services business.

You'll have an edge، if you

Have an understanding of the Quality and Safety Management Systems with hands-on experience in using relevant tools.

Have a high level of computer literacy.

Posses knowledge of standards، auditing، documentation and report writing.

We want potential stars to help us deliver on the promises our customers make.