Job Purpose dnata is more than a global air and travel services provider

Requirements & Qualifications

• Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements

• Degree or Diploma in Aviation، Logistics، Operations Management or related discipline 8+ years experience in Airport Baggage Operations، including at least 3 years in a management position Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards

• Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements.

• Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards.

Benefits & Conditions

• Salary & benefits Join our growing team and enjoy a competitive remuneration package.

• Salary & benefits

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard. dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio

Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport

As a Head of Baggage Services، you will lead the safe، secure and efficient delivery of dnata Singapore’s baggage operations and other assigned non-ramp below-wing services

You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance

In this role، you will Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery

Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery

Own baggage performance، customer service KPIs and service recovery during operational disruptions

Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency

Lead investigations into baggage discrepancies، claims and operational incidents

Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification

Develop workforce strategies and optimise resource allocation and productivity to support operational

and business growth

Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability

Support automation، technology and process improvement initiatives to enhance baggage operations

Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements

Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners

Lead customer reviews and improvement initiatives، using operational data to enhance service and performance

Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions Qualification To be considered for the role، you must meet the below

Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities

At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers

So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Recruitment Process and Timeline Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe

Your application journey begins by applying via the Emirates Group Careers website

Please ensure your CV is up to date for our talent acquisition team to review your profile

If you meet the criteria of the role، you will then be invited to complete a HireVue video interview، to share more about your experience and your career aspirations

If you are shortlisted، you will then be invited to interview with our hiring managers

If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio

Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport.

You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance.

In this role، you will

Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery.

Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery.

Own baggage performance، customer service KPIs and service recovery during operational disruptions.

Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency.

Lead investigations into baggage discrepancies، claims and operational incidents.

Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification.

and business growth.

Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability.

Support automation، technology and process improvement initiatives to enhance baggage operations.

Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements.

Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners.

Lead customer reviews and improvement initiatives، using operational data to enhance service and performance.

Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions

Qualification

To be considered for the role، you must meet the below

Degree or Diploma in Aviation، Logistics، Operations Management or related discipline

8+ years experience in Airport Baggage Operations، including at least 3 years in a management position

Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities.

So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!

Recruitment Process and Timeline

Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe

If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Join our growing team and enjoy a competitive remuneration package.