Home | الرئيسية Post Jobs | اعلن عن وظيفه Help | مساعده | إتصل Operations and PRIME Coordinator Save the Children International Vacancy No: 17633 Section/Unit: Program Operations Grade Level: NAT 3 Supervisor: Deputy Country Director No. of Post: 1 Duty Station: Sudan Country Office overview

Key Responsibilities

• National Only Duration: 12 Months Closing Date: 04 Oct 2026 Background: ROLE PURPOSE: The OPS and PRIME Coordinator will support the Country Office Programme Operations team with programme delivery tracking، management information، operational follow-up and the effective institutionalisation and day-to-day use of PRIME across the Sudan Country Office

• Alongside PRIME responsibilities، the post holder will support the Operations Specialist with programme performance analysis، operational reporting، action tracking، information management and selected transformational delivery initiatives

• Duties and

• out processes

Requirements & Qualifications

• Coordinate user-access requests and role changes in line with approved processes and segregation-of-duties requirements

• Minimum Qualification، Skills and Experience Required

• Strong analytical skills and ability to turn programme-management data into clear، practical information for decision-making

• Excellent written and spoken English and strong communication skills with a range of audiences

• Competent IT skills، including strong working knowledge of Microsoft Office and confidence learning and supporting web-based enterprise systems

• Arabic language skills

Reporting to the Operations Specialist، the post holder will work ly with Programme Managers، Area/Field Offices، MEAL، Awards، Finance، Supply Chain، PDQ and other relevant functions

The role will serve as the Country Office focal point for PRIME user support، data quality، compliance monitoring، training and continuous improvement

It will coordinate follow-up on PRIME actions، support project teams to maintain complete and timely project records، identify recurring system or process gaps، and escalate issues through the Operations Specialist to relevant Country، Regional and Centre teams

As PRIME is now an established organisational system، the emphasis will be on sustained adoption، quality of use and integration into routine programme management rather than initial go-live readiness

KEY

Programme Operations and Delivery Support: Support the Operations Specialist in monitoring programme delivery، including relevant Country Office KPIs، portfolio trends and projects requiring additional management attention

Contribute to monthly and quarterly Programme Operations reviews، reports، factsheets and performance narratives، using PRIME and other available management information

Work with Area/Field Offices and Programme Managers to follow up agreed programme-delivery and improvement actions، maintaining relevant Operations action trackers

Support the preparation of ad hoc portfolio، operational and risk analyses requested by the Operations Specialist

Act as a link between Country Office and Area/Field Office Operations teams to strengthen two-way information flow، follow-up and accountability

Support selected Programme Operations priorities and transformational delivery initiatives، including PMM، Projects on Track and related project-management standards، as assigned by the Operations Specialist

PRIME Adoption and Compliance: Coordinate Country Office implementation and sustained adoption of PRIME، ensuring agreed organisational processes، standards and timelines are understood and applied

Monitor PRIME usage across projects and Area/Field Offices and maintain an up-to-date

of adoption، completion and compliance gaps

Follow up with Programme Managers، project teams and relevant functions on overdue or incomplete PRIME actions and escalate persistent gaps to the Operations Specialist

Support integration of PRIME

into routine project start-up، implementation، review، amendment and

Coordinate Country Office inputs to PRIME-related actions، updates and requests from Regional and Centre teams

Data Quality and Project Management Information: Conduct regular quality checks of PRIME project information and work with project teams to address incomplete، inconsistent or outdated data

Coordinate completion and maintenance of PRIME project workbooks and required project-management records with Programme Managers and MEAL teams

Produce regular analytics on PRIME adoption، data quality، overdue actions and key trends for the Operations Specialist and relevant management forums

Support consistency of relevant project information across PRIME and other Country Office management systems in coordination with responsible functions

Use PRIME information to support portfolio reviews، Projects on Track discussions and identification of projects requiring additional management attention

User Support، Training and Change Management: Act as the first point of contact for routine PRIME queries from Country Office and Area/Field Office staff، resolving issues where possible and escalating technical matters appropriately

Coordinate onboarding، end-user training، refresher sessions and targeted coaching for Programme Managers، MEAL staff and other relevant users

Maintain and strengthen a network of PRIME champions/focal points across the Country Office to promote peer support and consistent practice

Develop and disseminate practical guidance، FAQs، lessons learned and good practices to improve user confidence and quality of use

Identify recurring capability gaps and propose targeted learning or process-improvement actions to the Operations Specialist

System Coordination and Continuous Improvement: Maintain regular communication with Regional/Centre PRIME support teams on system updates، known issues، access

and emerging guidance

Test and support implementation of relevant system/process updates when requested and communicate changes clearly to users

Capture feedback from users and recommend practical improvements to Country Office PRIME processes، guidance and support arrangements

Maintain an action tracker for significant PRIME issues، agreed corrective actions، owners and deadlines، and report progress to the Operations Specialist

Information Management and Knowledge Sharing: Maintain relevant Programme Operations records and management information required by the Operations Specialist and Area/Field Office teams

Identify، document and disseminate operational good practices، lessons learned and practical guidance across the Country Office

Collaborate with other functions to ensure the Operations team has timely access to relevant programme-management information

AND EXPERIENCE Essential: University degree in international development، social sciences، programme/project management، information management، business systems or another relevant field، equivalent relevant experience may be considered

At least 3 years of relevant experience in programme/project management، programme operations، information management، business systems or a similar coordination role

Demonstrated experience supporting organisational systems، project-management tools، data quality and/or digital process adoption across multiple teams

Experience coordinating across functions and following up actions with colleagues who are not direct reports

Ability to train، coach and support users with different levels of technical confidence

Strong organisation، attention to detail and ability to manage competing priorities and deadlines in a complex operating environment

Commitment to Save the Children values، child safeguarding and humanitarian principles

Desirable: Previous experience with Save the Children and/or direct experience using PRIME

Experience with Project Management Methodology (PMM)، Projects on Track or comparable project-management frameworks and tools

Experience in humanitarian or fragile/conflict-affected contexts، preferably in Sudan or the East Africa region

Experience working with distributed teams across Country and Area/Field Offices

BEHAVIOURS (Values in Practice) Accountability: Holds self accountable for making decisions، managing resources efficiently، achieving results and role modelling Save the Children values

Follows through on agreed actions and supports colleagues to meet programme-management standards and deadlines

Ambition: Sets challenging goals، takes responsibility for personal development and continuously seeks to improve systems and ways of working

Collaboration: Builds effective relationships across functions and locations، values diversity، listens actively and works constructively to resolve problems

Creativity: Develops practical and innovative solutions and is willing to take disciplined، proportionate risks

Integrity: Acts honestly، encourages openness and transparency، protects confidential information and demonstrates the highest standards of integrity

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