Job Purpose Operations Research and Effectiveness (ORE) is an in-house consulting division at the Emirates Group

Key Responsibilities

• Emiratisation supports cross functional transformational consulting projects and continually improves the effectiveness of Emirates Group through collaboration and analytics around our services

• strategy، organisational design، process excellence، customer experience، innovation/digital، project management and business performance

• Support ORE Management in the formulation of strategic plans for business units and develop ideas to improve performance. Business Improvement Projects

• Plan، develop and conduct best practice improvements to systems، processes and structures to enhance operational effectiveness

• Partner with the business and relevant support departments to deliver projects

• Stay continuously up-to-date with industry standards/ best practices and challenge status quo

• Participate actively in the Service lines (strategy & business planning، project & programme management، organisation design & effectiveness، customer experience، innovation & digital، business performance management and process excellence)

• Support the creation and management of a portfolio of projects and the adoption and application of strong project governance in ORE and within specific business departments to effectively manage، maintain، monitor and report on projects

• Contribute to the culture and development of the ORE team، e.g. through organising team offsite meetings، participated in training sessions، coaching peers Qualification To be considered for this role، you must meet the below

• Support ORE Management in the formulation of strategic plans for business units and develop ideas to improve performance.

• Stay continuously up-to-date with industry standards/ best practices and challenge status quo. Develop knowledge of emerging trends in digital، analytics and innovation.

• Support the creation and management of a portfolio of projects and the adoption and application of strong project governance in ORE and within specific business departments to effectively manage، maintain، monitor and report on projects.

• Contribute to the culture and development of the ORE team، e.g. through organising team offsite meetings، participated in training sessions، coaching peers

Requirements & Qualifications

• Document project deliverables and upload final presentations on the ORE Knowledge Management site to enable collaboration، sharing and knowledge and skills transfer across the department

• Candidates with fewer years may be considered if they possess management consulting، aviation، or relevant industry experience Ideally work (or project) experience in airline، aviation or travel industry Understanding of Project Management process/ tools/ techniques Strong people management skills to be able to work ly with our partners

• Familiarity with advanced BI tools a plus Good knowledge and skills in statistical analysis and ability to harness capabilities of data analytics and visualisation، understanding of data warehousing، data management concepts and methodologies

• Document project deliverables and upload final presentations on the ORE Knowledge Management site to enable collaboration، sharing and knowledge and skills transfer across the department.

• Strong people management skills to be able to work ly with our partners. Knowledge of process improvement، organisation design، business planning and analysis beneficial

• Good knowledge and skills in statistical analysis and ability to harness capabilities of data analytics and visualisation، understanding of data warehousing، data management concepts and methodologies.

Benefits & Conditions

• ORE delivers significant business benefits from the services strategy، organizational design، process excellence، customer experience، innovation/digital، project management، and business performance

• Conduct post implementation reviews to ensure that intended benefits are realised

• So if you're looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

• ORE delivers significant business benefits from the services strategy، organizational design، process excellence، customer experience، innovation/digital، project management، and business performance.

• Conduct post implementation reviews to ensure that intended benefits are realised.

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world

It is responsible for enhancing our performance by managing complex and critical projects across all business units

The Enterprise Effectiveness Specialist

A key requirement of the role will be the ability and agility to work in a team supporting diverse business units and to quickly adapt and understand key business challenges

They will enhance Emirates Group performance by managing complex and critical projects for business units

The role will support the facilitation of change across people، processes and systems to enable development of innovative and implementable recommendations that will improve performance

In this role، you will: Strategy and initiatives

Deliver agreed performance improvement projects by playing a lead or support role in the development and ance of recommendations by the business

Create implementation plans and support the business in the implementation process

Collaboration

Support the leadership and wider team in managing relationships with the stakeholders to drive collaboration and partnership to rapidly resolve issues and concerns and mitigate risks

Key Performance Indicators- Support the development and monitoring of department KPIs and ensure alignment to the strategic plan

Advise business units on appropriate productivity standards and agree Key Performance Indicators (KPIs)

Best Practice

Develop knowledge of emerging trends in digital، analytics and innovation

Service Development

Introduce best practice tools and techniques in-line with industry standards to the ORE team and wider business stakeholders

Knowledge Management

Project Portfolio

Active Team Player

Hold a completed Degree or Honours (12+3 or equivalent) in in fields such as Business، Industrial Engineering، Operations Research، Mathematics، Economics 5+ years of relevant work experience in Management Consulting or Airline Experience

Knowledge of process improvement، organisation design، business planning and analysis beneficial Advanced user of data analysis and presentation tools such as excel and power-point

Excellent communicator، able to translate complex data into simple proposals At Emirates، we're committed to providing our employees with opportunities to grow and develop in their careers

Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website

Job Purpose

Operations Research and Effectiveness (ORE) is an in-house consulting division at the Emirates Group

The role will support the facilitation of change across people، processes and systems to enable development of innovative and implementable recommendations that will improve performance.

In this role، you will

Strategy and initiatives

Business Improvement Projects

Create implementation plans and support the business in the implementation process.

Advise business units on appropriate productivity standards and agree Key Performance Indicators (KPIs).

Introduce best practice tools and techniques in-line with industry standards to the ORE team and wider business stakeholders.

Qualification

To be considered for this role، you must meet the below

Hold a completed Degree or Honours (12+3 or equivalent) in in fields such as Business، Industrial Engineering، Operations Research، Mathematics، Economics

5+ years of relevant work experience in Management Consulting or Airline Experience

Candidates with fewer years may be considered if they possess management consulting، aviation، or relevant industry experience

Ideally work (or project) experience in airline، aviation or travel industry

Understanding of Project Management process/ tools/ techniques

Advanced user of data analysis and presentation tools such as excel and power-point.

Familiarity with advanced BI tools a plus

Excellent communicator، able to translate complex data into simple proposals

At Emirates، we're committed to providing our employees with opportunities to grow and develop in their careers

So if you're looking for a challenging and rewarding opportunity، apply today and join our team!