Job Purpose We started out in 1985 with just two aircraft and handful of enthusiastic people

Key Responsibilities

• Receive and process cargo telephone reservations in a prompt، accurate and efficient manner Resolve customer queries، complaints and claims، including those escalated by Cargo Agents Complete administrative duties as directed by the Cargo Supervisor/Officer، including data entry، statistics and reports Provide support، guidance and coaching to Cargo Agents Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter Qualification

• Complete administrative duties as directed by the Cargo Supervisor/Officer، including data entry، statistics and reports

• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Requirements & Qualifications

• Educated to at least GCSE standard or equivalent Experience: A minimum of 3 years’ experience in an Airline / Cargo Operations environment، including at least 2 years as a Cargo Agent (or equivalent) Knowledge/skills : Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail

• Knowledge/skills

• PC based skills including Microsoft Word/ Excel/ E-mail.

Benefits & Conditions

• If you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join our growing team and enjoy a competitive remuneration package، discounts on flights and hotel stays

• Salary & benefits

Now we have a team of over 60، 000 and one of the largest fleets in the world

You could be part of our story and join us in our home city، Dubai

Our cosmopolitan team is built by people from over 160 nations

But wherever we’re from، there’s one thing we all share – a passion for travel

Our airline connects people to new places، experiences and cultures in 160 cities across six continents، and our route network is growing all the time

We have the only fleet of just A380 and Boeing 777 aircraft in the world، and we’ve won multiple awards for our on-board experience

We’re looking for people from across the globe to join our team in a vast range of areas

Be part of Emirates and help us to create the future of travel

Provide existing and potential customers with a superior and consistent quality service، both directly and in conjunction with GHA

Provide information and system support to customers with regard to rates، details، bookings، connections، regulations and other enquiries and oversee the service from GHA

Monitor and oversee the service provided by GHA to ensure it is in line with EK standards، including build instruction، maximisation of available space، load control، safety and ad hoc flight instruction Monitor import cargo receipt and breakdown، resolving any related issues Prepare and verify accurate cargo documentation، including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies Update flight handling reports including identification and monitoring of irregularities and discrepancies Dispatch post flight information to the correct departments in a timely manner

Fluency in English and the language of the country you are working is essential

Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety

and safe working practices applicable to their employment

You must have right to live and work in China، company will not support to apply working visa

If you are a high-performer، seeking a career challenge، personal and professional development، and reward and recognition for your contribution، then the Emirates Group is the perfect opportunity for you

At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop their careers

Find out more about working with us in our website

Job Purpose

We started out in 1985 with just two aircraft and handful of enthusiastic people

Be part of Emirates and help us to create the future of travel.

Provide information and system support to customers with regard

to rates، details، bookings، connections، regulations and other enquiries and oversee the service from GHA.

Monitor and oversee the service provided by GHA to ensure it is in line with EK standards، including build instruction، maximisation of available space، load control، safety and ad hoc flight instruction

Monitor import cargo receipt and breakdown، resolving any related issues

Prepare and verify accurate cargo documentation، including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies

Update flight handling reports including identification and monitoring of irregularities and discrepancies

Dispatch post flight information to the correct departments in a timely manner.

Receive and process cargo telephone reservations in a prompt، accurate and efficient manner

Resolve customer queries، complaints and claims، including those escalated by Cargo Agents

Provide support، guidance and coaching to Cargo Agents

Qualification

Educated to at least GCSE standard or equivalent

Experience

A minimum of 3 years’ experience in an Airline / Cargo Operations environment، including at least 2 years as a Cargo Agent (or equivalent)

Knowledge of Dangerous Goods regulations and ideally hold a DG certificate

Knowledge of Weight & Balance procedures and Live Animal Regulation

Fluency in English and the language of the country you are working is essential.

Other job related information

Shift pattern

The job holder is also responsible for adhering to the relevant health and safety

and safe working practices applicable to their employment.

You must have right to live and work in China، company will not support to apply working visa.

If you’re looking for a challenging and rewarding opportunity، apply today and join our team!

Join our growing team and enjoy a competitive remuneration package، discounts on flights and hotel stays. Find out more about working with us in our website