Job Purpose

Key Responsibilities

• Job Purpose Provide existing and potential customers with a superior and consistent quality service both directly and in conjunction with GHA Provide information and system support to customers with regard to rates details bookings connections regulations and other enquiries and oversee the service from GHA Provide existing and potential customers with a superior and consistent quality service both directly and in conjunction with GHA Provide information and system support to customers with regard to rates details bookings connections regulations and other enquiries and oversee the service from GHA Job Outline Monitor and oversee the service provided by GHA to ensure it is in line with EK standards including build instruction maximisation of available space load control safety and ad hoc flight instruction Monitor import cargo receipt and breakdown resolving any related issues Prepare and verify accurate cargo documentation including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies Update flight handling reports including identification and monitoring of irregularities and discrepancies Dispatch post flight information to the correct departments in a timely manner Receive and process cargo telephone reservations in a prompt accurate and efficient manner Resolve customer queries complaints and claims including those escalated by Cargo Agents Complete administrative duties as directed by the Cargo Supervisor Officer including data entry statistics and reports Provide support guidance and coaching to Cargo Agents Provide operational support and cover operational duties as directed by the Cargo Supervisor Officer eg freighter Qualification

• Complete administrative duties as directed by the Cargo Supervisor Officer including data entry statistics and reports

• Provide support guidance and coaching to Cargo Agents Provide operational support and cover operational duties as directed by the Cargo Supervisor Officer eg freighter

Requirements & Qualifications

• Educated to at least GCSE standard or equivalent Experience A minimum of 3 years experience in an Airline Cargo Operations environment including at least 2 years as a Cargo Agent or equivalent Knowledge/ skills Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight Balance procedures and Live Animal Regulation PC based skills including Microsoft Word Excel Email Fluency in English and the language of the country you are working is essential Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety

• Knowledge/ skills

• Knowledge of Weight Balance procedures and Live Animal Regulation PC based skills including Microsoft Word Excel Email

Benefits & Conditions

• and safe working practices applicable to their employment Must have the right to live and work in Philippines Salary & benefits Competitive salary.

• Salary & benefits

• Competitive salary.

Provide existing and potential customers with a superior and consistent quality service both directly and in conjunction with GHA Provide information and system support to customers with regard to rates details bookings connections regulations and other enquiries and oversee the service from GHA

Job Outline

Monitor and oversee the service provided by GHA to ensure it is in line with EK standards including build instruction maximisation of available space load control safety and ad hoc flight instruction Monitor import cargo receipt and breakdown resolving any related issues

Prepare and verify accurate cargo documentation including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies

Update flight handling reports including identification and monitoring of irregularities and discrepancies

Dispatch post flight information to the correct departments in a timely manner

Receive and process cargo telephone reservations in a prompt accurate and efficient manner

Resolve customer queries complaints and claims including those escalated by Cargo Agents

Qualification

Educated to at least GCSE standard or equivalent

Experience A minimum of 3 years experience in an Airline Cargo Operations environment including at least 2 years as a Cargo Agent or equivalent

Knowledge of Dangerous Goods regulations and ideally hold a DG certificate

Fluency in English and the language of the country you are working is essential

Other job related information

Shift pattern

The job holder is also responsible for adhering to the relevant health and safety

and safe working practices applicable to their employment

Must have the right to live and work in Philippines