Job Purpose dnata is more than a global air and travel services provider

Key Responsibilities

• Communicate resource allocation plans effectively to operational teams and continuously monitor progress to ensure tasks are completed in accordance with operational priorities and service standards

• Communicate resource allocation plans effectively to operational teams and continuously monitor progress to ensure tasks are completed in accordance with operational priorities and service standards.

Requirements & Qualifications

• In this role، you will Handle: Pre-Planning: Develop and maintain resource allocation plans 24-7 hours in advance of operations، ensuring manpower، equipment، and facilities are aligned with forecasted demand، schedules، and operational requirements

• Shift Allocation Planning: Review resource availability at the start of and throughout the shift، allocate resources according to operational workload، communicate allocation plans to operational teams، and provide recommendations on staffing requirements، overtime، and contingency measures as required

• Provide expert advice and recommendations to the Operational Shift In-Charge on resource deployment، staffing requirements، overtime needs، and operational contingencies to support smooth shift operations

• Have advanced computer skills and knowledge of specialist applications، systems، or programmes such as Resource Management Systems (RMS)، Real-Time Control (RTC)، Multi-Access Check-In System (MACS)، and/or Management Information System (OPERA)

• Possess excellent analytical skills and the ability to respond quickly to dynamic changes during a shift

• Pre-Planning: Develop and maintain resource allocation plans 24-7 hours in advance of operations، ensuring manpower، equipment، and facilities are aligned with forecasted demand، schedules، and operational requirements.

• Shift Allocation Planning: Review resource availability at the start of and throughout the shift، allocate resources according to operational workload، communicate allocation plans to operational teams، and provide recommendations on staffing requirements، overtime، and contingency measures as required.

• Provide expert advice and recommendations to the Operational Shift In-Charge on resource deployment، staffing requirements، overtime needs، and operational contingencies to support smooth shift operations.

• Have advanced computer skills and knowledge of specialist applications، systems، or programmes such as Resource Management Systems (RMS)، Real-Time Control (RTC)، Multi-Access Check-In System (MACS)، and/or Management Information System (OPERA).

• Possess excellent analytical skills and the ability to respond quickly to dynamic changes during a shift.

Benefits & Conditions

• Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide

• Salary & benefits

• Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide.

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard

As a Resource Alocater you will Maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower، equipment and facilities on the day of operation

Ensure that the allocation of resources is undertaken independently، without prejudice and in-line with the planned business needs، the dynamic real-time operational demands and the unscheduled customer

whilst achieving the targeted levels of the current Service Level Agreements

Provide an independent view regarding the most effective utilisation of all resources

Real-Time Allocation: Monitor operations in real time and dynamically adjust resource allocations to address changing priorities، delays، disruptions، staff shortages، and other unforeseen circumstances، utilising systems such as RMS، RTC، MACS، OPERA، and other relevant platforms to maximise operational efficiency، productivity، and continuity

Utilise specialist resource planning and operational systems، including RMS، RTC، MACS، OPERA، and other relevant IT platforms، to optimise resource utilisation، productivity، and operational efficiency

Manage workforce allocation challenges، including staff shortages، sickness، and absenteeism، ensuring appropriate actions are taken and relevant updates are communicated to the Administration team

Develop and implement contingency resource plans to maintain operational continuity during scheduled and unscheduled system outages

Work collaboratively with Resource Allocators and operational teams to ensure effective shift handovers and provide support across departments and operational areas as required

Monitor and evaluate the effectiveness of resource allocation activities، identify opportunities for improvement، and provide recommendations to management to enhance operational performance، system utilisation، and workforce productivity

Qualification To be considered for this role، you must meet the below

Have completed 12 years of schooling or equivalent

Have at least 2 years of experience in a supervisory role within the ground handling or airline industry

You'll have an edge، if you have: Previous experience in operational resource allocation، shift management، or overtime planning would be an advantage

Our services on the ground keep the world in the air

We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering

We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people

We want potential stars to help us deliver on the promises our customers make

Discover what it’s like to live and work in our fast-paced، cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: .

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

whilst achieving the targeted levels of the current Service Level Agreements. Provide an independent view regarding the most effective utilisation of all resources.

In this role، you will Handle

Real-Time Allocation: Monitor operations in real time and dynamically adjust resource allocations to address changing priorities، delays، disruptions، staff shortages، and other unforeseen circumstances، utilising systems such as RMS، RTC، MACS، OPERA، and other relevant platforms to maximise operational efficiency، productivity، and continuity.

Utilise specialist resource planning and operational systems، including RMS، RTC، MACS، OPERA، and other relevant IT platforms، to optimise resource utilisation، productivity، and operational efficiency.

Manage workforce allocation challenges، including staff shortages، sickness، and absenteeism، ensuring appropriate actions are taken and relevant updates are communicated to the Administration team.

Develop and implement contingency resource plans to maintain operational continuity during scheduled and unscheduled system outages.

Work collaboratively with Resource Allocators and operational teams to ensure effective shift handovers and provide support across departments and operational areas as required.

Monitor and evaluate the effectiveness of resource allocation activities، identify opportunities for improvement، and provide recommendations to management to enhance operational performance، system utilisation، and workforce productivity.

Qualification

To be considered for this role، you must meet the below

Have completed 12 years of schooling or equivalent.

Have at least 2 years of experience in a supervisory role within the ground handling or airline industry.

You'll have an edge، if you have

Previous experience in operational resource allocation، shift management، or overtime planning would be an advantage.

We want potential stars to help us deliver on the promises our customers make.