Customer Service 1

Key Responsibilities

• Employee Job Duties &

• Take responsibility for assigned tasks. 5

• Perform any additional cafe-related duties assigned by management.

Welcome customers politely and professionally. 2

Take orders accurately and serve them promptly. 3

Maintain a friendly and respectful attitude. 4

Keep customer tables clean and organized. 5

Handle customer complaints professionally and inform the manager when necessary. 2

Beverage Preparation 1

Prepare all hot and cold drinks according to the cafe's approved recipes. 2

Replace fresh tea every 4 hours and Karak every 6 hours. 3

Maintain consistent taste، quality، and presentation. 4

Check the availability of all drinks throughout the shift. 5

Keep beverage preparation equipment clean and ready for use. 3

Food Preparation 1

Prepare food according to the cafe's approved recipes and standards. 2

Wear gloves when preparing or handling food. 3

Check ingredient freshness and expiry dates. 4

Ensure proper food storage and handling. 5

Keep the kitchen and food preparation area clean. 4

Cleaning & Hygiene 1

Maintain cleanliness inside and outside the cafe. 2

Clean tables، chairs، cushions، and surrounding areas. 3

Clean glass doors and windows regularly. 4

Clean kitchen equipment، counters، and utensils. 5

Dispose of garbage properly before closing. 6

Maintain excellent personal hygiene and wear a clean uniform. 5

Inventory & Stock Control 1

Check daily stock levels of ingredients and supplies. 2

Report missing or low-stock items immediately. 3

Check product expiry dates regularly. 4

Arrange and store supplies properly. 5

Avoid unnecessary waste of ingredients and materials. 6

Cashier & Order Management 1

Enter all customer orders accurately into the POS system. 2

Ensure every sale is properly recorded. 3

Handle cash and card payments responsibly. 4

Never take money from the cashier for personal use. 5

Complete the daily cashier closing and payment reports. 7

Workplace Rules 1

Arrive on time and follow the assigned work schedule. 2

Do not use earphones during working hours. 3

Do not sleep inside the cafe under any circumstances. 4

Avoid eating or speaking loudly in front of customers. 5

Do not invite friends to sit or gather inside the cafe. 6

Do not give free products or discounts without the owner's approval. 7

Follow all management instructions and workplace policies. 8

Shift

Complete the daily opening or closing checklist. 2

Ensure a proper handover between morning and evening shifts. 3

Keep all workstations clean and organized. 4

Report equipment problems or maintenance issues immediately. 5

Take a photo of the completed checklist and send it through WhatsApp before leaving. 9

Teamwork & Professional Conduct 1

Cooperate with colleagues and support daily operations. 2

Respect customers، coworkers، and management. 3

Stay active and productive throughout working hours. 4