Job Opening: Remote Logistics & Customer Service Coordinator

Job Opening: Remote Logistics & Customer Service CoordinatornnWe are looking for a highly organized and proactive Remote Logistics & Customer Service Coordinator with previous experience in ocean freight, container shipping, customs clearance, or logistics operations. nnPreferred Experience:nn* Previous employment with a shipping line such as Maersk, MSC, CMA CGM, Hapag-Lloyd, or a similar company. n* Or experience working for a customs clearance office, freight forwarder, logistics company, or container shipping company. nnKey Responsibilitiesnn* Provide outstanding customer service throughout the entire shipping process. n* Follow up with customers regularly and provide updates every 1–2 days, even if there are no major changes. n* Track vehicle shipments from purchase until final delivery. n* Monitor vehicle loading, container loading, vessel departures, arrivals, customs clearance, and delivery status. n* Coordinate with shipping lines, ports, and logistics partners to obtain the latest shipment updates. n* Respond to customer inquiries promptly and professionally in both Arabic and English. n* Keep accurate shipment records and maintain organized customer follow-up. n* Proactively notify customers of any delays or changes. n* Ensure every customer receives a smooth, transparent, and professional experience. nnRequirementsnn* Previous experience in ocean freight, logistics, customs clearance, or container shipping. n* Strong knowledge of shipping documents such as Bill of Lading (BL) and Delivery Order (DO). n* Fluent in Arabic and English (spoken and written). n* Proficient in Microsoft Excel, Google Sheets, and shipment tracking systems. n* Excellent communication, organization, and customer service skills. n* Ability to work independently in a remote environment. nnLocation: Remote (Work from Home)nnEmployment Type: Full-time or Part-time (to be discussed)nnOur Goal: We are looking for someone who is passionate about customer service and committed to delivering an exceptional experience by keeping customers informed, responding quickly, and ensuring every shipment is professionally managed from start to finish.