مطلوب IT Operations & Support Engineer - Mainframe Technologies
Job Purpose At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Bette…
Job description
Job Purpose At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Better
Key Responsibilities
- Mainframe Technologies . The IT Operations & Support Engineer
- Mainframe Technologies will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients
- Incident Management Problem Management Infrastructure Operations domains
- Mainframe Technologies .
- Incident Management Problem Management Infrastructure Operations domains.
Requirements & Qualifications
- Knowledge/Skills: Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs
- Knowledge/Skills
Benefits & Conditions
- Leadership Role: No Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
Emirates Group IT thrives on the dynamic nature of technology
Being pioneers in aviation innovation، we're always at the forefront، pushing boundaries
We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry
Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as an IT Operations & Support Engineer
As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests
In this role، you will: Address and resolve customer issues to provide a superior service to our internal and external customers
Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task
Analyse reported incidents and provide solutions to the users، enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests
Update the status of an incident or service request in the tool
Ensure they hold up-to-date information before taking action on any incident or service request
Ensure that the tool and relevant team are updated
Set expectations for the customer based on agreed SLOs (timeframes and format)
Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team
To identify recurring problem areas and to articulate trends for root cause analysis
Liaise with problem management to provide a more permanent solution to problems
To proactively identify & highlight issues to reduce the possibility of system downtime for users
Ensure deployment projects are carried out using best practices or Project Management، as outlined in the departmental Work practices
Satisfaction Customer feedback must be obtained after every project
Liaise with vendors، IT coordinators، and other IT teams to ensure high system availability
Adhere to IT policy، Standards & procedures and the audit & finance regulations
Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area
Qualification To be considered for this role you must meet the below
Bachelors degree or (12 + 3 or equivalent). 4 years experience in Information Technology
Practitioner/Professional level certification in IBM zOS
Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect
Experience in monitoring consoles for any critical alerts and responding to the WTORs
Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions
Working experience in Observability platforms like Splunk Zabbix AppDynamics
Working experience in ITSM tools like ServiceNow
Thorough understanding of ITIL framework
Experience in the computer and communication industry as a support engineer dealing with application support
Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques
Experience working in Service desk
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .
Job Purpose
At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Better
The IT Operations & Support Engineer
As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
In this role، you will
Address and resolve customer issues to provide a superior service to our internal and external customers
Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
Analyse reported incidents and provide solutions to the users، enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
Ensure that the tool and relevant team are updated.
Set expectations for the customer based on agreed SLOs (timeframes and format).
To proactively identify & highlight issues to reduce the possibility of system downtime for users.
Satisfaction Customer feedback must be obtained after every project.
Liaise with vendors، IT coordinators، and other IT teams to ensure high system availability.
Adhere to IT policy، Standards & procedures and the audit & finance regulations.
Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
Qualification
To be considered for this role you must meet the below
Bachelors degree or (12 + 3 or equivalent).
4 years experience in Information Technology.
Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs.
Practitioner/Professional level certification in IBM zOS.
Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect.
Experience in monitoring consoles for any critical alerts and responding to the WTORs.
Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions.
Working experience in Observability platforms like Splunk Zabbix AppDynamics.
Working experience in ITSM tools like ServiceNow. Thorough understanding of ITIL framework.
Experience in the computer and communication industry as a support engineer dealing with application support.
Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques.
Leadership Role: No
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How can I apply for مطلوب IT Operations & Support Engineer - Mainframe Technologies?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
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مطلوب IT Operations & Support Engineer - Mainframe Technologies
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Better
Key Responsibilities
- Mainframe Technologies . The IT Operations & Support Engineer
- Mainframe Technologies will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients
- Incident Management Problem Management Infrastructure Operations domains
- Mainframe Technologies .
- Incident Management Problem Management Infrastructure Operations domains.
Requirements & Qualifications
- Knowledge/Skills: Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs
- Knowledge/Skills
Benefits & Conditions
- Leadership Role: No Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
Emirates Group IT thrives on the dynamic nature of technology
Being pioneers in aviation innovation، we're always at the forefront، pushing boundaries
We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry
Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as an IT Operations & Support Engineer
As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests
In this role، you will: Address and resolve customer issues to provide a superior service to our internal and external customers
Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task
Analyse reported incidents and provide solutions to the users، enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests
Update the status of an incident or service request in the tool
Ensure they hold up-to-date information before taking action on any incident or service request
Ensure that the tool and relevant team are updated
Set expectations for the customer based on agreed SLOs (timeframes and format)
Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team
To identify recurring problem areas and to articulate trends for root cause analysis
Liaise with problem management to provide a more permanent solution to problems
To proactively identify & highlight issues to reduce the possibility of system downtime for users
Ensure deployment projects are carried out using best practices or Project Management، as outlined in the departmental Work practices
Satisfaction Customer feedback must be obtained after every project
Liaise with vendors، IT coordinators، and other IT teams to ensure high system availability
Adhere to IT policy، Standards & procedures and the audit & finance regulations
Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area
Qualification To be considered for this role you must meet the below
Bachelors degree or (12 + 3 or equivalent). 4 years experience in Information Technology
Practitioner/Professional level certification in IBM zOS
Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect
Experience in monitoring consoles for any critical alerts and responding to the WTORs
Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions
Working experience in Observability platforms like Splunk Zabbix AppDynamics
Working experience in ITSM tools like ServiceNow
Thorough understanding of ITIL framework
Experience in the computer and communication industry as a support engineer dealing with application support
Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques
Experience working in Service desk
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .
Job Purpose
At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Better
The IT Operations & Support Engineer
As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
In this role، you will
Address and resolve customer issues to provide a superior service to our internal and external customers
Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
Analyse reported incidents and provide solutions to the users، enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
Ensure that the tool and relevant team are updated.
Set expectations for the customer based on agreed SLOs (timeframes and format).
To proactively identify & highlight issues to reduce the possibility of system downtime for users.
Satisfaction Customer feedback must be obtained after every project.
Liaise with vendors، IT coordinators، and other IT teams to ensure high system availability.
Adhere to IT policy، Standards & procedures and the audit & finance regulations.
Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
Qualification
To be considered for this role you must meet the below
Bachelors degree or (12 + 3 or equivalent).
4 years experience in Information Technology.
Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs.
Practitioner/Professional level certification in IBM zOS.
Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect.
Experience in monitoring consoles for any critical alerts and responding to the WTORs.
Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions.
Working experience in Observability platforms like Splunk Zabbix AppDynamics.
Working experience in ITSM tools like ServiceNow. Thorough understanding of ITIL framework.
Experience in the computer and communication industry as a support engineer dealing with application support.
Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques.
Leadership Role: No
Application and contact
مطلوب IT Operations & Support Engineer - Mainframe Technologies
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Better
Key Responsibilities
- Mainframe Technologies . The IT Operations & Support Engineer
- Mainframe Technologies will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients
- Incident Management Problem Management Infrastructure Operations domains
- Mainframe Technologies .
- Incident Management Problem Management Infrastructure Operations domains.
Requirements & Qualifications
- Knowledge/Skills: Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs
- Knowledge/Skills
Benefits & Conditions
- Leadership Role: No Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
Emirates Group IT thrives on the dynamic nature of technology
Being pioneers in aviation innovation، we're always at the forefront، pushing boundaries
We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry
Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as an IT Operations & Support Engineer
As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests
In this role، you will: Address and resolve customer issues to provide a superior service to our internal and external customers
Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task
Analyse reported incidents and provide solutions to the users، enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests
Update the status of an incident or service request in the tool
Ensure they hold up-to-date information before taking action on any incident or service request
Ensure that the tool and relevant team are updated
Set expectations for the customer based on agreed SLOs (timeframes and format)
Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team
To identify recurring problem areas and to articulate trends for root cause analysis
Liaise with problem management to provide a more permanent solution to problems
To proactively identify & highlight issues to reduce the possibility of system downtime for users
Ensure deployment projects are carried out using best practices or Project Management، as outlined in the departmental Work practices
Satisfaction Customer feedback must be obtained after every project
Liaise with vendors، IT coordinators، and other IT teams to ensure high system availability
Adhere to IT policy، Standards & procedures and the audit & finance regulations
Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area
Qualification To be considered for this role you must meet the below
Bachelors degree or (12 + 3 or equivalent). 4 years experience in Information Technology
Practitioner/Professional level certification in IBM zOS
Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect
Experience in monitoring consoles for any critical alerts and responding to the WTORs
Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions
Working experience in Observability platforms like Splunk Zabbix AppDynamics
Working experience in ITSM tools like ServiceNow
Thorough understanding of ITIL framework
Experience in the computer and communication industry as a support engineer dealing with application support
Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques
Experience working in Service desk
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .
Job Purpose
At Emirates، we believe in connecting the world، to and through، our global hub in Dubai، and in constantly innovating to ensure our customers 'Fly Better
The IT Operations & Support Engineer
As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
In this role، you will
Address and resolve customer issues to provide a superior service to our internal and external customers
Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
Analyse reported incidents and provide solutions to the users، enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
Ensure that the tool and relevant team are updated.
Set expectations for the customer based on agreed SLOs (timeframes and format).
To proactively identify & highlight issues to reduce the possibility of system downtime for users.
Satisfaction Customer feedback must be obtained after every project.
Liaise with vendors، IT coordinators، and other IT teams to ensure high system availability.
Adhere to IT policy، Standards & procedures and the audit & finance regulations.
Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
Qualification
To be considered for this role you must meet the below
Bachelors degree or (12 + 3 or equivalent).
4 years experience in Information Technology.
Operational and Support experience in Mainframe technology IBM Z series IBM Storage OS390 LPARs.
Practitioner/Professional level certification in IBM zOS.
Experience with mainframe related tools and utilities like TSOISPF RACF or zOS Connect.
Experience in monitoring consoles for any critical alerts and responding to the WTORs.
Monitoring critical batch job analysing late jobs and fixing job abends and take corrective actions.
Working experience in Observability platforms like Splunk Zabbix AppDynamics.
Working experience in ITSM tools like ServiceNow. Thorough understanding of ITIL framework.
Experience in the computer and communication industry as a support engineer dealing with application support.
Ability to think around issues and look at the broader picture to provide solutions through a variety of problem solving techniques.
Leadership Role: No
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How can I apply for مطلوب IT Operations & Support Engineer - Mainframe Technologies?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
Do I need an account to apply?
An account helps you save jobs, track application status, and update your resume easily.
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