مطلوب Senior Airport Services Agent - Cairo
Job Purpose To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per th…
Job description
Job Purpose To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures
Key Responsibilities
- Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers
- Complete daily ticket sales returns and assist with banking duties as required
- When required support duties in the Emirates lounge
- Complete daily ticket sales returns and assist with banking duties as required.
Benefits & Conditions
- Salary & benefits Competitive Salary.
- Salary & benefits
- Competitive Salary.
Ensure all operational criteria are completed within specified time frames as per applicable procedures
Identify and meet the standard and special service
of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner
Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities، announcements، hand baggage removal، regular staff briefing and stationary/equipment availability before the flight
Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
To liaise and monitor the Emirates Chauffeur drive company on arrival and departure
Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure
Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed
To monitor queues at check-in ensuring priority given to Premium customer card holders
To assist and deal with any excess baggage and visa issues that may arise
Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme
Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing
Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports
Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff، GHA and service providers are fully aware of this information
Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas
Offer full range of Emirates products and services to all customers to maximize ticketing revenue
Issue tickets، EMD، EBT، make and amend reservations as and when necessary
Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required
Carry out Credit Card verification
Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained
Minimum O level or equivalent
Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing
Qualification Given the specific
at outstations، a minimum of 3 years? airline industry experience is required
Knowledge of a Departure Control System and Computerized Reservation System
Knowledge of check-in procedures
Customer Service Delivery
Fluent in spoken and written English and local language
Proficiency in Microsoft Office applications
Must have the right to live & work in Egypt
Job Purpose
To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures
Ensure all operational criteria are completed within specified time frames as per applicable procedures.
of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme.
Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports.
Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained.
Minimum O level or equivalent.
Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing.
Qualification
Given the specific
at outstations، a minimum of 3 years? airline industry experience is required.
Knowledge of a Departure Control System and Computerized Reservation System.
Knowledge of check-in procedures.
Customer Service Delivery.
Fluent in spoken and written English and local language.
Proficiency in Microsoft Office applications.
Must have the right to live & work in Egypt.
Advertiser-supplied methods are shown here. Internal apply appears only when the previous-site conditions are met.
Advice before applying
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How can I apply for مطلوب Senior Airport Services Agent - Cairo?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
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The salary is not listed in the ad. You can ask about it when contacting or applying.
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مطلوب Senior Airport Services Agent - Cairo
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures
Key Responsibilities
- Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers
- Complete daily ticket sales returns and assist with banking duties as required
- When required support duties in the Emirates lounge
- Complete daily ticket sales returns and assist with banking duties as required.
Benefits & Conditions
- Salary & benefits Competitive Salary.
- Salary & benefits
- Competitive Salary.
Ensure all operational criteria are completed within specified time frames as per applicable procedures
Identify and meet the standard and special service
of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner
Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities، announcements، hand baggage removal، regular staff briefing and stationary/equipment availability before the flight
Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
To liaise and monitor the Emirates Chauffeur drive company on arrival and departure
Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure
Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed
To monitor queues at check-in ensuring priority given to Premium customer card holders
To assist and deal with any excess baggage and visa issues that may arise
Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme
Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing
Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports
Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff، GHA and service providers are fully aware of this information
Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas
Offer full range of Emirates products and services to all customers to maximize ticketing revenue
Issue tickets، EMD، EBT، make and amend reservations as and when necessary
Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required
Carry out Credit Card verification
Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained
Minimum O level or equivalent
Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing
Qualification Given the specific
at outstations، a minimum of 3 years? airline industry experience is required
Knowledge of a Departure Control System and Computerized Reservation System
Knowledge of check-in procedures
Customer Service Delivery
Fluent in spoken and written English and local language
Proficiency in Microsoft Office applications
Must have the right to live & work in Egypt
Job Purpose
To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures
Ensure all operational criteria are completed within specified time frames as per applicable procedures.
of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme.
Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports.
Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained.
Minimum O level or equivalent.
Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing.
Qualification
Given the specific
at outstations، a minimum of 3 years? airline industry experience is required.
Knowledge of a Departure Control System and Computerized Reservation System.
Knowledge of check-in procedures.
Customer Service Delivery.
Fluent in spoken and written English and local language.
Proficiency in Microsoft Office applications.
Must have the right to live & work in Egypt.
Application and contact
مطلوب Senior Airport Services Agent - Cairo
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures
Key Responsibilities
- Support and cover the Emirates Ticket Desk functions and undertake ticketing/reservation duties to ensure seamless service to customers
- Complete daily ticket sales returns and assist with banking duties as required
- When required support duties in the Emirates lounge
- Complete daily ticket sales returns and assist with banking duties as required.
Benefits & Conditions
- Salary & benefits Competitive Salary.
- Salary & benefits
- Competitive Salary.
Ensure all operational criteria are completed within specified time frames as per applicable procedures
Identify and meet the standard and special service
of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner
Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities، announcements، hand baggage removal، regular staff briefing and stationary/equipment availability before the flight
Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
To liaise and monitor the Emirates Chauffeur drive company on arrival and departure
Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure
Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed
To monitor queues at check-in ensuring priority given to Premium customer card holders
To assist and deal with any excess baggage and visa issues that may arise
Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme
Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing
Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports
Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff، GHA and service providers are fully aware of this information
Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas
Offer full range of Emirates products and services to all customers to maximize ticketing revenue
Issue tickets، EMD، EBT، make and amend reservations as and when necessary
Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required
Carry out Credit Card verification
Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained
Minimum O level or equivalent
Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing
Qualification Given the specific
at outstations، a minimum of 3 years? airline industry experience is required
Knowledge of a Departure Control System and Computerized Reservation System
Knowledge of check-in procedures
Customer Service Delivery
Fluent in spoken and written English and local language
Proficiency in Microsoft Office applications
Must have the right to live & work in Egypt
Job Purpose
To provide a quality service to customers in respect to check-in، boarding، special services، baggage services، ticket desk and Emirates Lounge as per the criteria set forth by the Company?s commercial، safety and security policies، standards and procedures
Ensure all operational criteria are completed within specified time frames as per applicable procedures.
of the customers at check-in، transfer desk، special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
Post the flight، ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
Oversee the arrival of bags into the baggage hall، ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
Assist in dealing with any problems such as، keeping customers informed of any delays، disruptions and denied boarding including the implementation of the 'Options' scheme.
Ensure all safety instructions are compiled with at all times and report any damage to aircraft، ULDS، immediately and assist with preparation of relevant reports.
Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
Liaise with service providers and supervise contracted staff، overseeing catering، cleaning and maintenance operations and ensure service standards are met and maintained.
Minimum O level or equivalent.
Must have completed relevant and recognized professional training courses in Customer Services and Handling، Ground Operations and Reservations، Fares & Ticketing.
Qualification
Given the specific
at outstations، a minimum of 3 years? airline industry experience is required.
Knowledge of a Departure Control System and Computerized Reservation System.
Knowledge of check-in procedures.
Customer Service Delivery.
Fluent in spoken and written English and local language.
Proficiency in Microsoft Office applications.
Must have the right to live & work in Egypt.
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How can I apply for مطلوب Senior Airport Services Agent - Cairo?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
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