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Job details
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Job opportunity مجموعة طيران الإمارات (Emirates Group)

مطلوب Senior Ticket Desk Agent - DUS

Job Purpose At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly BetterKey ResponsibilitiesComplete daily t…

Emirates
SalaryNegotiable
Job typeNot specified
Field or roleAir Host/hostess
Posted at2026-09-27
Job description

Job Purpose At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Key Responsibilities

  • Complete daily ticket sales returns and assist with banking duties as requested
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty
  • Complete daily ticket sales returns and assist with banking duties as requested.
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.

Requirements & Qualifications

  • Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce
  • Qualification You’ll Stand Out If You Have: Excellent customer service and communication skills
  • Good problem-solving skills and the ability to respond positively to changing business needs
  • Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
  • Excellent customer service and communication skills.
  • Good problem-solving skills and the ability to respond positively to changing business needs.

Benefits & Conditions

  • Fluent in written and spoken English and German Salary & benefits Competitive 13th Month Payment Meal Allowance Vacation Allowance Laundry Allowance Airport Allowance Annual Leave Entitlement Supplementary Pension Contribution Additional Information "Concessional Travel (non-contractual benefit)
  • Salary & benefits

As one of the most recognised and admired brands globally، we’re driven by innovation، ambition and excellence

Emirates، one of the world’s most awarded international airlines، operates across six continents and serves over 140 destinations through its hub in Dubai

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue

Issue tickets، EMD/EBT make/amend reservations as and when necessary

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times

Assume

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable

Strong attention to detail and accuracy when handling reservations and ticketing

Ability to work effectively in a fast-paced operational environment

In order to be considered for this role، the essential things we need from you are: Experience using automated ticketing systems

Experience within the aviation، travel، tourism، or hospitality industries

Commitment to delivering exceptional customer service

Ability to work with people from diverse cultural backgrounds Good working knowledge of a major Computer Reservation System (CRS/GDS)

Knowledge of airline fares، ticketing procedures، and reservation processes

Job Purpose

At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft.

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system

Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers

Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers.

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable.

Qualification

You’ll Stand Out If You Have

Strong attention to detail and accuracy when handling reservations and ticketing.

Ability to work effectively in a fast-paced operational environment.

In order to be considered for this role، the essential things we need from you are

Experience using automated ticketing systems.

Experience within the aviation، travel، tourism، or hospitality industries.

Commitment to delivering exceptional customer service.

Ability to work with people from diverse cultural backgrounds

Good working knowledge of a major Computer Reservation System (CRS/GDS).

Knowledge of airline fares، ticketing procedures، and reservation processes.

Fluent in written and spoken English and German

Competitive

13th Month Payment

Meal Allowance

Vacation Allowance

Laundry Allowance

Airport Allowance

Annual Leave Entitlement

Supplementary Pension Contribution

Additional Information

Concessional Travel (non-contractual benefit)

Apply and contact Contact methods available in this listing

Advertiser-supplied methods are shown here. Internal apply appears only when the previous-site conditions are met.

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Listing is clear and comprehensive.Opportunity is highly fresh and active. Use category/role filters to improve results.
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Company snapshotمجموعة طيران الإمارات (Emirates Group)Emirates
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FAQ

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How can I apply for مطلوب Senior Ticket Desk Agent - DUS?

Review the job details, then use the available apply or contact button on the job page.

Where is this job located?

The job location is Emirates.

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The salary is not listed in the ad. You can ask about it when contacting or applying.

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5Tawzeef · Listing details

مطلوب Senior Ticket Desk Agent - DUS

مجموعة طيران الإمارات (Emirates Group)

LocationEmirates
Salary-
Employment typeNot specified
Openings1
Posted at2026-09-27
CategoryAir Host/hostess

Job description

Job Purpose At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Key Responsibilities

  • Complete daily ticket sales returns and assist with banking duties as requested
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty
  • Complete daily ticket sales returns and assist with banking duties as requested.
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.

Requirements & Qualifications

  • Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce
  • Qualification You’ll Stand Out If You Have: Excellent customer service and communication skills
  • Good problem-solving skills and the ability to respond positively to changing business needs
  • Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
  • Excellent customer service and communication skills.
  • Good problem-solving skills and the ability to respond positively to changing business needs.

Benefits & Conditions

  • Fluent in written and spoken English and German Salary & benefits Competitive 13th Month Payment Meal Allowance Vacation Allowance Laundry Allowance Airport Allowance Annual Leave Entitlement Supplementary Pension Contribution Additional Information "Concessional Travel (non-contractual benefit)
  • Salary & benefits

As one of the most recognised and admired brands globally، we’re driven by innovation، ambition and excellence

Emirates، one of the world’s most awarded international airlines، operates across six continents and serves over 140 destinations through its hub in Dubai

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue

Issue tickets، EMD/EBT make/amend reservations as and when necessary

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times

Assume

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable

Strong attention to detail and accuracy when handling reservations and ticketing

Ability to work effectively in a fast-paced operational environment

In order to be considered for this role، the essential things we need from you are: Experience using automated ticketing systems

Experience within the aviation، travel، tourism، or hospitality industries

Commitment to delivering exceptional customer service

Ability to work with people from diverse cultural backgrounds Good working knowledge of a major Computer Reservation System (CRS/GDS)

Knowledge of airline fares، ticketing procedures، and reservation processes

Job Purpose

At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft.

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system

Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers

Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers.

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable.

Qualification

You’ll Stand Out If You Have

Strong attention to detail and accuracy when handling reservations and ticketing.

Ability to work effectively in a fast-paced operational environment.

In order to be considered for this role، the essential things we need from you are

Experience using automated ticketing systems.

Experience within the aviation، travel، tourism، or hospitality industries.

Commitment to delivering exceptional customer service.

Ability to work with people from diverse cultural backgrounds

Good working knowledge of a major Computer Reservation System (CRS/GDS).

Knowledge of airline fares، ticketing procedures، and reservation processes.

Fluent in written and spoken English and German

Competitive

13th Month Payment

Meal Allowance

Vacation Allowance

Laundry Allowance

Airport Allowance

Annual Leave Entitlement

Supplementary Pension Contribution

Additional Information

Concessional Travel (non-contractual benefit)

Application and contact

External application linkhttps://www.emiratesgroupcareers.com/search-and-apply/26462
Listing URL: https://5tawzeef.com/en/job/2003310/%D9%85%D8%B7%D9%84%D9%88%D8%A8-senior-ticket-desk-agent-dus
Printed at: 2026-09-27 12:09
Job opportunity

مطلوب Senior Ticket Desk Agent - DUS

مجموعة طيران الإمارات (Emirates Group) Air Host/hostess
LocationEmirates
Job typeFull time
Posted2026-09-27
Openings1
SalaryNegotiable

Choose an available application or contact method.

Quick fitEmiratesStart with location and job type before the long description.
Trust & clarityمجموعة طيران الإمارات (Emirates Group)Company and contact data follow visibility permissions.
Next actionApply nowThe apply action stays clear with no adjacent ads.
LocationEmirates
Salary-
Openings1
Posted at2026-09-27
Job overview

Job description

Read the job details and requirements before sending your application.

Job Purpose At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

Key Responsibilities

  • Complete daily ticket sales returns and assist with banking duties as requested
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty
  • Complete daily ticket sales returns and assist with banking duties as requested.
  • Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.

Requirements & Qualifications

  • Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce
  • Qualification You’ll Stand Out If You Have: Excellent customer service and communication skills
  • Good problem-solving skills and the ability to respond positively to changing business needs
  • Join a dynamic، fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
  • Excellent customer service and communication skills.
  • Good problem-solving skills and the ability to respond positively to changing business needs.

Benefits & Conditions

  • Fluent in written and spoken English and German Salary & benefits Competitive 13th Month Payment Meal Allowance Vacation Allowance Laundry Allowance Airport Allowance Annual Leave Entitlement Supplementary Pension Contribution Additional Information "Concessional Travel (non-contractual benefit)
  • Salary & benefits

As one of the most recognised and admired brands globally، we’re driven by innovation، ambition and excellence

Emirates، one of the world’s most awarded international airlines، operates across six continents and serves over 140 destinations through its hub in Dubai

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue

Issue tickets، EMD/EBT make/amend reservations as and when necessary

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times

Assume

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable

Strong attention to detail and accuracy when handling reservations and ticketing

Ability to work effectively in a fast-paced operational environment

In order to be considered for this role، the essential things we need from you are: Experience using automated ticketing systems

Experience within the aviation، travel، tourism، or hospitality industries

Commitment to delivering exceptional customer service

Ability to work with people from diverse cultural backgrounds Good working knowledge of a major Computer Reservation System (CRS/GDS)

Knowledge of airline fares، ticketing procedures، and reservation processes

Job Purpose

At the Emirates Group، we connect the world through our global hub in Dubai، ensuring our customers always Fly Better

The airline operates one of the most modern and efficient fleets، featuring spacious and comfortable Airbus A380، Airbus A350، and Boeing 777 aircraft.

Passengers flying with Emirates enjoy an exceptional onboard experience، with world-class products and services، regionally inspired menus and over 6، 500 on-demand entertainment channels through ICE، Emirates’ award-winning in-flight entertainment system

Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.

Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.

Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.

Handle rebooking of flights، accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.

of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers

Assist other Airport Services team members as and when required in a multi skilled work environment، to ensure a seamless and efficient customer service to passengers.

Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC، where applicable.

Qualification

You’ll Stand Out If You Have

Strong attention to detail and accuracy when handling reservations and ticketing.

Ability to work effectively in a fast-paced operational environment.

In order to be considered for this role، the essential things we need from you are

Experience using automated ticketing systems.

Experience within the aviation، travel، tourism، or hospitality industries.

Commitment to delivering exceptional customer service.

Ability to work with people from diverse cultural backgrounds

Good working knowledge of a major Computer Reservation System (CRS/GDS).

Knowledge of airline fares، ticketing procedures، and reservation processes.

Fluent in written and spoken English and German

Competitive

13th Month Payment

Meal Allowance

Vacation Allowance

Laundry Allowance

Airport Allowance

Annual Leave Entitlement

Supplementary Pension Contribution

Additional Information

Concessional Travel (non-contractual benefit)

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FAQ

Important questions before applying

Short answers that help job seekers understand the listing quickly.

How can I apply for مطلوب Senior Ticket Desk Agent - DUS?

Review the job details, then use the available apply or contact button on the job page.

Where is this job located?

The job location is Emirates.

Is the salary listed?

The salary is not listed in the ad. You can ask about it when contacting or applying.

Do I need an account to apply?

An account helps you save jobs, track application status, and update your resume easily.

Career advice

Advice before applying

Selected articles to help you prepare your CV or application message for this job.

How to Write a Professional CV for Gulf Jobs A practical guide to preparing a CV for jobs in Saudi Arabia, Qatar, UAE, and the Gulf market. How to Answer: Tell Me About Yourself A simple structure to answer the most common interview question confidently. Best WhatsApp Message for Job Applications A professional short message structure for applying to jobs through WhatsApp.
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