مطلوب Customer Affairs Officer
Job Purpose For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearingsRequirements & QualificationsKnowledge/skillsExcellent MS offic…
Job description
Job Purpose For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearings
Requirements & Qualifications
- Knowledge/skills
- Excellent MS office skills
Benefits & Conditions
- Amadeus، Galileo etc. is an advantage Qualification Knowledge/skills: Knowledge of the World Tracer System، MARS، MACS and CRIS Excellent MS office skills Other languages besides English: Fluency in the language of the country of work One other language prevalent in the region Salary & benefits Competitive Salary and Benefits
- Salary & benefits
- Competitive Salary and Benefits
Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to
Audit the outcome of the complaint and investigation process and update CRIS، the Customer Affairs electronic database، stating the level of compensation or goodwill gesture offered Analyse data، monitor trends and identify service and product shortfalls deficits، provide monthly reports to Customers Affairs Manager Make recommendations for service، procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback Baggage Claims (where required by the station) Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries، to retain their goodwill
Extend a courtesy call to confirm whether the mishandled bag has been restored ensuring that expenditure on claims damaged/lost/replacement/repaired baggage) are minimised and within relevant guidelines
& Experience: Experience in airport operations or customer contact department of an airline or tourism industry Alternatively، experience can be in the service industry، preferably travel related such as a Travel Agency
Experience with MARS، MACS and Travel Agency GDS e.g
Job Purpose
For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearings
Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to.
Audit the outcome of the complaint and investigation process and update CRIS، the Customer Affairs electronic database، stating the level of compensation or goodwill gesture offered
Analyse data، monitor trends and identify service and product shortfalls deficits، provide monthly reports to Customers Affairs Manager
Make recommendations for service، procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed
Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback
Baggage Claims (where required by the station)
Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries، to retain their goodwill
& Experience
Experience in airport operations or customer contact department of an airline or tourism industry
Alternatively، experience can be in the service industry، preferably travel related such as a Travel Agency.
Experience with MARS، MACS and Travel Agency GDS e.g. Amadeus، Galileo etc. is an advantage
Qualification
Knowledge of the World Tracer System، MARS، MACS and CRIS
Other languages besides English
Fluency in the language of the country of work
One other language prevalent in the region
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How can I apply for مطلوب Customer Affairs Officer?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
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The salary is not listed in the ad. You can ask about it when contacting or applying.
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مطلوب Customer Affairs Officer
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearings
Requirements & Qualifications
- Knowledge/skills
- Excellent MS office skills
Benefits & Conditions
- Amadeus، Galileo etc. is an advantage Qualification Knowledge/skills: Knowledge of the World Tracer System، MARS، MACS and CRIS Excellent MS office skills Other languages besides English: Fluency in the language of the country of work One other language prevalent in the region Salary & benefits Competitive Salary and Benefits
- Salary & benefits
- Competitive Salary and Benefits
Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to
Audit the outcome of the complaint and investigation process and update CRIS، the Customer Affairs electronic database، stating the level of compensation or goodwill gesture offered Analyse data، monitor trends and identify service and product shortfalls deficits، provide monthly reports to Customers Affairs Manager Make recommendations for service، procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback Baggage Claims (where required by the station) Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries، to retain their goodwill
Extend a courtesy call to confirm whether the mishandled bag has been restored ensuring that expenditure on claims damaged/lost/replacement/repaired baggage) are minimised and within relevant guidelines
& Experience: Experience in airport operations or customer contact department of an airline or tourism industry Alternatively، experience can be in the service industry، preferably travel related such as a Travel Agency
Experience with MARS، MACS and Travel Agency GDS e.g
Job Purpose
For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearings
Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to.
Audit the outcome of the complaint and investigation process and update CRIS، the Customer Affairs electronic database، stating the level of compensation or goodwill gesture offered
Analyse data، monitor trends and identify service and product shortfalls deficits، provide monthly reports to Customers Affairs Manager
Make recommendations for service، procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed
Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback
Baggage Claims (where required by the station)
Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries، to retain their goodwill
& Experience
Experience in airport operations or customer contact department of an airline or tourism industry
Alternatively، experience can be in the service industry، preferably travel related such as a Travel Agency.
Experience with MARS، MACS and Travel Agency GDS e.g. Amadeus، Galileo etc. is an advantage
Qualification
Knowledge of the World Tracer System، MARS، MACS and CRIS
Other languages besides English
Fluency in the language of the country of work
One other language prevalent in the region
Application and contact
مطلوب Customer Affairs Officer
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearings
Requirements & Qualifications
- Knowledge/skills
- Excellent MS office skills
Benefits & Conditions
- Amadeus، Galileo etc. is an advantage Qualification Knowledge/skills: Knowledge of the World Tracer System، MARS، MACS and CRIS Excellent MS office skills Other languages besides English: Fluency in the language of the country of work One other language prevalent in the region Salary & benefits Competitive Salary and Benefits
- Salary & benefits
- Competitive Salary and Benefits
Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to
Audit the outcome of the complaint and investigation process and update CRIS، the Customer Affairs electronic database، stating the level of compensation or goodwill gesture offered Analyse data، monitor trends and identify service and product shortfalls deficits، provide monthly reports to Customers Affairs Manager Make recommendations for service، procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback Baggage Claims (where required by the station) Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries، to retain their goodwill
Extend a courtesy call to confirm whether the mishandled bag has been restored ensuring that expenditure on claims damaged/lost/replacement/repaired baggage) are minimised and within relevant guidelines
& Experience: Experience in airport operations or customer contact department of an airline or tourism industry Alternatively، experience can be in the service industry، preferably travel related such as a Travel Agency
Experience with MARS، MACS and Travel Agency GDS e.g
Job Purpose
For cases escalated to tribunals or courts، conduct necessary pre-work and attend hearings
Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to.
Audit the outcome of the complaint and investigation process and update CRIS، the Customer Affairs electronic database، stating the level of compensation or goodwill gesture offered
Analyse data، monitor trends and identify service and product shortfalls deficits، provide monthly reports to Customers Affairs Manager
Make recommendations for service، procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed
Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback
Baggage Claims (where required by the station)
Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries، to retain their goodwill
& Experience
Experience in airport operations or customer contact department of an airline or tourism industry
Alternatively، experience can be in the service industry، preferably travel related such as a Travel Agency.
Experience with MARS، MACS and Travel Agency GDS e.g. Amadeus، Galileo etc. is an advantage
Qualification
Knowledge of the World Tracer System، MARS، MACS and CRIS
Other languages besides English
Fluency in the language of the country of work
One other language prevalent in the region
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How can I apply for مطلوب Customer Affairs Officer?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
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