Job Purpose Join our Airport Services team where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers The team is responsible for a wide range of critical functions both above and below the wing to keep our busy airport running efficiently safely and on schedule

Requirements & Qualifications

• Lead the implementation of lounge products، services and operational enhancements، ensuring delivery within agreed timelines، budgets and operational requirements

• Provide operational expertise and stakeholder support across Emirates departments and external suppliers، acting as the operational liaison for lounge-related projects and initiatives، driving the alignment of customer experience enhancements، project deliverables and operational requirements

• Knowledge & Skills: Knowledge of lounge operations، hospitality service standards، and premium customer experience principles

• Strong analytical and problem-solving skills with the ability to interpret operational data، identify trends، and recommend improvements

• Strong stakeholder management and influencing skills، with the ability to collaborate effectively across multiple functions

• Strong project coordination and implementation skills to deliver operational and customer experience initiatives

• Excellent communication and presentation skills، including reporting، procedure development، and performance review activities

• Lead the implementation of lounge products، services and operational enhancements، ensuring delivery within agreed timelines، budgets and operational requirements.

• Provide operational expertise and stakeholder support across Emirates departments and external suppliers، acting as the operational liaison for lounge-related projects and initiatives، driving the alignment of customer experience enhancements، project deliverables and operational requirements.

• Knowledge & Skills

• Strong analytical and problem-solving skills with the ability to interpret operational data، identify trends، and recommend improvements.

• Strong stakeholder management and influencing skills، with the ability to collaborate effectively across multiple functions.

• Strong project coordination and implementation skills to deliver operational and customer experience initiatives.

• Excellent communication and presentation skills، including reporting، procedure development، and performance review activities.

Benefits & Conditions

• So if you're looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in a management role and enjoy an attractive tax-free salary

• On top of our generous travel benefits، including discounted flights and hotel stays around the world، this managerial role also offers an excellent leave and healthcare package

• That's in addition to transport benefits، life insurance and much more

• Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary

• That's in addition to transport benefits، life insurance and much more.

If you are passionate about customer service operational excellence and working in a fast-paced environment we invite you to apply and contribute to the success of Emirates Group As the world’s largest international airline our airport operations are among the most dynamic and rewarding offering exciting opportunities to be part of a team that keeps the world moving

As a Lounge Operations Specialist، you will drive the implementation and continuous improvement of Emirates Lounge products، services، and operational standards to deliver a consistent premium customer experience

You will support operational readiness، service excellence، performance management، and cost optimisation across the lounge network، while ensuring full alignment with Emirates brand standards and service expectations

In this role، you will: Monitor and improve lounge service standards، food and beverage quality، product presentation and customer experience، using audits، customer feedback and operational data to drive corrective actions

Analyse lounge operational and commercial performance، including consumption، supplier performance and service delivery metrics، identifying opportunities to improve efficiency and control costs

Maintain operational readiness across the lounge network by monitoring occupancy، product availability، equipment condition and service capability to support uninterrupted operations

Manage lounge quality and performance programmes، including audits، mystery shopper results، customer feedback and Key Performance Indicator reporting، and continuing improvement initiatives

Develop، maintain and improve lounge operating procedures and standards، ensuring approved changes are effectively applied and embedded within frontline operations

Qualification To be considered for this role، you must meet the below

Qualification: Attested Degree or Honours (12+3 or equivalent)

Degree in Hospitality Management، Business Management، Aviation Management، Customer Experience، Operations Management، or a related discipline

Experience: 5+ years' experience in hospitality operations، airport operations، customer experience، lounge operations، service quality، product implementation، or a related operational environment

Experience supporting operational readiness، service delivery، performance management، and continuous improvement initiatives

Experience working with internal stakeholders and external service providers in a customer-focused environment

Experience implementing products، services، operational standards، or customer experience enhancements

Knowledge of quality management، operational performance measurement، and continuous improvement methodologies

Knowledge of product implementation، operational readiness، and service delivery processes

Knowledge of commercial performance، cost management، and supplier performance monitoring

Preferred: Experience within premium hospitality، airline lounges، airport operations، or luxury customer service environments

Knowledge of supplier management and service quality assurance frameworks

Experience supporting customer experience transformation، service enhancement، or operational excellence initiatives

At Emirates، we're committed to providing our employees with opportunities to grow and develop in their careers

Discover what it's like to live and work in our fast-paced، cosmopolitan home city of Dubai and build a rewarding career with Emirates!

Job Purpose

Join our Airport Services team where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers The team is responsible for a wide range of critical functions both above and below the wing to keep our busy airport running efficiently safely and on schedule.

If you are passionate about customer service operational excellence and working in a fast-paced environment we invite you to apply and contribute to the success of Emirates Group As the world’s largest international airline our airport operations are among the most dynamic and rewarding offering exciting opportunities to be part of a team that keeps the world moving.

You will support operational readiness، service excellence، performance management، and cost optimisation across the lounge network، while ensuring full alignment with Emirates brand standards and service expectations.

In this role، you will

Monitor and improve lounge service standards، food and beverage quality، product presentation and customer experience، using audits، customer feedback and operational data to drive corrective actions.

Analyse lounge operational and commercial performance، including consumption، supplier performance and service delivery metrics، identifying opportunities to improve efficiency and control costs.

Maintain operational readiness across the lounge network by monitoring occupancy، product availability، equipment condition and service capability to support uninterrupted operations.

Manage lounge quality and performance programmes، including audits، mystery shopper results، customer feedback and Key Performance Indicator reporting، and continuing improvement initiatives.

Develop، maintain and improve lounge operating procedures and standards، ensuring approved changes are effectively applied and embedded within frontline operations.

Qualification

To be considered for this role، you must meet the below

Attested Degree or Honours (12+3 or equivalent).

Degree in Hospitality Management، Business Management، Aviation Management، Customer Experience، Operations Management، or a related discipline.

Experience

5+ years' experience in hospitality operations، airport operations، customer experience، lounge operations، service quality، product implementation، or a related operational environment.

Experience supporting operational readiness، service delivery، performance management، and continuous improvement initiatives.

Experience working with internal stakeholders and external service providers in a customer-focused environment.

Experience implementing products، services، operational standards، or customer experience enhancements.

Knowledge of lounge operations، hospitality service standards، and premium customer experience principles.

Knowledge of quality management، operational performance measurement، and continuous improvement methodologies.

Knowledge of product implementation، operational readiness، and service delivery processes.

Knowledge of commercial performance، cost management، and supplier performance monitoring.

Preferred

Experience within premium hospitality، airline lounges، airport operations، or luxury customer service environments.

Knowledge of supplier management and service quality assurance frameworks.

Experience supporting customer experience transformation، service enhancement، or operational excellence initiatives.

So if you're looking for a challenging and rewarding opportunity، apply today and join our team!