مطلوب Operational Manager Customer Experience
Job Purpose Emirates Holidays is the tour operation of our AirlineBenefits & ConditionsSo if you’re looking for a challenging and rewarding opportunity، apply today …
Job description
Job Purpose Emirates Holidays is the tour operation of our Airline
Benefits & Conditions
- So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world
We are committed to extending our high-quality on-board experience from the air to the ground
With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World! As Operations Managers Customer Experience، you will manage and monitor the EKH Customer Experience operational teams by implementing best practice policies and procedures
Lead the Customer Experience teams to achieve individual، team and network wide objectives
In this role، you will: Manage the daily operations of the EKH Customer Experience teams to ensure that the objectives are consistently met
Design، implement & project management of customer experience initiatives with a strong focus on CX & commercials Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EKH & the wider Group to drive continuous improvement Responsible for managing the relationship between internal group operations teams & EKH Customer experience & Operational teams (Yalago، Arabian Adventures، central transport، marhaba) Overall responsibility for EKH Customer Relations، with a strong focus on alignment with EK CASA & Skywards Overall responsibility of the EKH In-Resort Concierge proposition، with a focus on continued growth following it's successful restart، with a strong focus on ancillary sales Overall responsibility of the EKH Global Crisis and disruption programme
Coach، manage، develop and motivate direct reporting Reservation / Sales Officers (Team Leaders)
Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management
Analyse call، email، face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales، service and quality
Communicate regular reports to all Customer Experience employees on the sales، service and quality performance of the Customer Experience against targets، ensuring understanding
Qualification To be considered for the role، you must meet the
below: Degree/Honours (12+3 or equivalent) with 8+ years of Commercial/Sales experience
Experience، which includes managerial experience within a large diverse Contact Centre
It would be advantageous to have experience in Airline Reservation/ticketing
Knowledge in Loyalty Programs، travel management، airline Contact Centre or service Management Company
Fully Competent with both mechanised and manual reservations
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers
Find out what it's like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .
Job Purpose
Emirates Holidays is the tour operation of our Airline
With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World!
As Operations Managers Customer Experience، you will manage and monitor the EKH Customer Experience operational teams by implementing best practice policies and procedures
Lead the Customer Experience teams to achieve individual، team and network wide objectives.
In this role، you will
Manage the daily operations of the EKH Customer Experience teams to ensure that the objectives are consistently met.
Design، implement & project management of customer experience initiatives with a strong focus on CX & commercials
Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EKH & the wider Group to drive continuous improvement
Responsible for managing the relationship between internal group operations teams & EKH Customer experience & Operational teams (Yalago، Arabian Adventures، central transport، marhaba)
Overall responsibility for EKH Customer Relations، with a strong focus on alignment with EK CASA & Skywards
Overall responsibility of the EKH In-Resort Concierge proposition، with a focus on continued growth following it's successful restart، with a strong focus on ancillary sales
Overall responsibility of the EKH Global Crisis and disruption programme.
Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management.
Analyse call، email، face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales، service and quality.
Communicate regular reports to all Customer Experience employees on the sales، service and quality performance of the Customer Experience against targets، ensuring understanding.
Qualification
To be considered for the role، you must meet the
below
Degree/Honours (12+3 or equivalent) with 8+ years of Commercial/Sales experience.
Experience، which includes managerial experience within a large diverse Contact Centre. It would be advantageous to have experience in Airline Reservation/ticketing.
Knowledge in Loyalty Programs، travel management، airline Contact Centre or service Management Company.
Fully Competent with both mechanised and manual reservations.
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!
Advertiser-supplied methods are shown here. Internal apply appears only when the previous-site conditions are met.
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Review the job details, then use the available apply or contact button on the job page.
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The job location is Emirates.
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مطلوب Operational Manager Customer Experience
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose Emirates Holidays is the tour operation of our Airline
Benefits & Conditions
- So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world
We are committed to extending our high-quality on-board experience from the air to the ground
With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World! As Operations Managers Customer Experience، you will manage and monitor the EKH Customer Experience operational teams by implementing best practice policies and procedures
Lead the Customer Experience teams to achieve individual، team and network wide objectives
In this role، you will: Manage the daily operations of the EKH Customer Experience teams to ensure that the objectives are consistently met
Design، implement & project management of customer experience initiatives with a strong focus on CX & commercials Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EKH & the wider Group to drive continuous improvement Responsible for managing the relationship between internal group operations teams & EKH Customer experience & Operational teams (Yalago، Arabian Adventures، central transport، marhaba) Overall responsibility for EKH Customer Relations، with a strong focus on alignment with EK CASA & Skywards Overall responsibility of the EKH In-Resort Concierge proposition، with a focus on continued growth following it's successful restart، with a strong focus on ancillary sales Overall responsibility of the EKH Global Crisis and disruption programme
Coach، manage، develop and motivate direct reporting Reservation / Sales Officers (Team Leaders)
Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management
Analyse call، email، face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales، service and quality
Communicate regular reports to all Customer Experience employees on the sales، service and quality performance of the Customer Experience against targets، ensuring understanding
Qualification To be considered for the role، you must meet the
below: Degree/Honours (12+3 or equivalent) with 8+ years of Commercial/Sales experience
Experience، which includes managerial experience within a large diverse Contact Centre
It would be advantageous to have experience in Airline Reservation/ticketing
Knowledge in Loyalty Programs، travel management، airline Contact Centre or service Management Company
Fully Competent with both mechanised and manual reservations
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers
Find out what it's like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .
Job Purpose
Emirates Holidays is the tour operation of our Airline
With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World!
As Operations Managers Customer Experience، you will manage and monitor the EKH Customer Experience operational teams by implementing best practice policies and procedures
Lead the Customer Experience teams to achieve individual، team and network wide objectives.
In this role، you will
Manage the daily operations of the EKH Customer Experience teams to ensure that the objectives are consistently met.
Design، implement & project management of customer experience initiatives with a strong focus on CX & commercials
Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EKH & the wider Group to drive continuous improvement
Responsible for managing the relationship between internal group operations teams & EKH Customer experience & Operational teams (Yalago، Arabian Adventures، central transport، marhaba)
Overall responsibility for EKH Customer Relations، with a strong focus on alignment with EK CASA & Skywards
Overall responsibility of the EKH In-Resort Concierge proposition، with a focus on continued growth following it's successful restart، with a strong focus on ancillary sales
Overall responsibility of the EKH Global Crisis and disruption programme.
Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management.
Analyse call، email، face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales، service and quality.
Communicate regular reports to all Customer Experience employees on the sales، service and quality performance of the Customer Experience against targets، ensuring understanding.
Qualification
To be considered for the role، you must meet the
below
Degree/Honours (12+3 or equivalent) with 8+ years of Commercial/Sales experience.
Experience، which includes managerial experience within a large diverse Contact Centre. It would be advantageous to have experience in Airline Reservation/ticketing.
Knowledge in Loyalty Programs، travel management، airline Contact Centre or service Management Company.
Fully Competent with both mechanised and manual reservations.
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!
Application and contact
مطلوب Operational Manager Customer Experience
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose Emirates Holidays is the tour operation of our Airline
Benefits & Conditions
- So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays around the world
We are committed to extending our high-quality on-board experience from the air to the ground
With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World! As Operations Managers Customer Experience، you will manage and monitor the EKH Customer Experience operational teams by implementing best practice policies and procedures
Lead the Customer Experience teams to achieve individual، team and network wide objectives
In this role، you will: Manage the daily operations of the EKH Customer Experience teams to ensure that the objectives are consistently met
Design، implement & project management of customer experience initiatives with a strong focus on CX & commercials Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EKH & the wider Group to drive continuous improvement Responsible for managing the relationship between internal group operations teams & EKH Customer experience & Operational teams (Yalago، Arabian Adventures، central transport، marhaba) Overall responsibility for EKH Customer Relations، with a strong focus on alignment with EK CASA & Skywards Overall responsibility of the EKH In-Resort Concierge proposition، with a focus on continued growth following it's successful restart، with a strong focus on ancillary sales Overall responsibility of the EKH Global Crisis and disruption programme
Coach، manage، develop and motivate direct reporting Reservation / Sales Officers (Team Leaders)
Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management
Analyse call، email، face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales، service and quality
Communicate regular reports to all Customer Experience employees on the sales، service and quality performance of the Customer Experience against targets، ensuring understanding
Qualification To be considered for the role، you must meet the
below: Degree/Honours (12+3 or equivalent) with 8+ years of Commercial/Sales experience
Experience، which includes managerial experience within a large diverse Contact Centre
It would be advantageous to have experience in Airline Reservation/ticketing
Knowledge in Loyalty Programs، travel management، airline Contact Centre or service Management Company
Fully Competent with both mechanised and manual reservations
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers
Find out what it's like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website .
Job Purpose
Emirates Holidays is the tour operation of our Airline
With over 20 years of experience in the travel industry our Emirates Holidays team is passionate about creating the finest travel experiences and connecting our customers to exclusive resorts and beautiful locations around the World!
As Operations Managers Customer Experience، you will manage and monitor the EKH Customer Experience operational teams by implementing best practice policies and procedures
Lead the Customer Experience teams to achieve individual، team and network wide objectives.
In this role، you will
Manage the daily operations of the EKH Customer Experience teams to ensure that the objectives are consistently met.
Design، implement & project management of customer experience initiatives with a strong focus on CX & commercials
Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EKH & the wider Group to drive continuous improvement
Responsible for managing the relationship between internal group operations teams & EKH Customer experience & Operational teams (Yalago، Arabian Adventures، central transport، marhaba)
Overall responsibility for EKH Customer Relations، with a strong focus on alignment with EK CASA & Skywards
Overall responsibility of the EKH In-Resort Concierge proposition، with a focus on continued growth following it's successful restart، with a strong focus on ancillary sales
Overall responsibility of the EKH Global Crisis and disruption programme.
Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management.
Analyse call، email، face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales، service and quality.
Communicate regular reports to all Customer Experience employees on the sales، service and quality performance of the Customer Experience against targets، ensuring understanding.
Qualification
To be considered for the role، you must meet the
below
Degree/Honours (12+3 or equivalent) with 8+ years of Commercial/Sales experience.
Experience، which includes managerial experience within a large diverse Contact Centre. It would be advantageous to have experience in Airline Reservation/ticketing.
Knowledge in Loyalty Programs، travel management، airline Contact Centre or service Management Company.
Fully Competent with both mechanised and manual reservations.
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!
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Review the job details, then use the available apply or contact button on the job page.
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The job location is Emirates.
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The salary is not listed in the ad. You can ask about it when contacting or applying.
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