Job Purpose dnata is more than a global air and travel services provider

Requirements & Qualifications

• As a Quality Manager، you will oversee certification and compliance across Airport Operations Italy، ensuring adherence to quality، safety، security and regulatory requirements

• Ensure compliance with regulatory، customer، company، ISAGO/ISO، aviation and airport requirements

• Strong communication and stakeholder management skills، with the ability to build relationships and influence effectively

• Excellent planning، analytical and time management skills، with strong attention to detail

• Ensure compliance with regulatory، customer، company، ISAGO/ISO، aviation and airport requirements.

• Strong communication and stakeholder management skills، with the ability to build relationships and influence effectively.

• Excellent planning، analytical and time management skills، with strong attention to detail.

Benefits & Conditions

• Salary & benefits Join our growing team and enjoy a competitive remuneration package

• Pay range and benefits package Gross annual salary: from €55.000 to €65.000 Smart Working policy (max. 8 days per month) Meal vouchers

• Salary & benefits

• Pay range and benefits package

• Gross annual salary: from €55.000 to €65.000

We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services

Our purpose is clear: to deliver on the promises our customers make

We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams

Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking

At dnata، we foster diversity، nurture ambition، and celebrate achievement

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard

In Italy، dnata provides ground handling activities to airlines through passenger services، ramp operations، baggage assistance and cargo services at Milano Linate، Milano Malpensa and Roma Fiumicino airports

You will maintain the Quality Management System (QMS)، monitor operational compliance، manage non-conformities and drive continuous improvement across airport operations

This role is based in Italy (either Rome or Milan stations)

In this role، you will Develop، maintain and continuously improve the Quality Management System (QMS)، implementing the Quality Policy across all functions

Lead Quality Assurance and Quality Control through audits، inspections، monitoring and process reviews، aligned with the Global Quality Assurance Audit Programme

Coordinate internal and external audits، reporting outcomes، risks and recommendations to senior management

Manage non-conformities، findings، corrective and preventive actions through dnatahub Issue and Action Management، ensuring timely closure

Monitor performance indicators، incidents and trends to identify risks and drive continuous improvement in quality، safety، security and environmental performance

Support the achievement and maintenance of company certifications، including ISO standards

Act as the key quality contact for customers، regulators، airport authorities and corporate stakeholders، supporting compliance reviews and quality forums

Lead by example، consistently demonstrating dnata’s Vision، Mission، Values and safety behaviours while promoting a respectful and inclusive culture

Qualification To be considered for the role، you must meet the below

Bachelor’s degree in Business، Engineering or a related field

Minimum 5 years' experience managing quality systems، audits، compliance programmes and continuous improvement initiatives within airport، airline or ground handling operations

Strong knowledge of Quality Management Systems (QMS)، auditing principles، aviation regulations and industry standards

Collaborative approach with the ability to work effectively across functions

Fluency in English and Italian is mandatory

You’ll have an edge if you have ISO 9001، another relevant management system standard (e.g

ISO14001، 45001) or equivalent certification

At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers

So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Recruitment Process and Timeline Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe

Your application journey begins by applying via the Emirates Group Careers website

Please ensure your CV is up to date for our talent acquisition team to review your profile

If you meet the criteria of the role، you will then be invited to complete a HireVue video interview، to share more about your experience and your career aspirations

If you are shortlisted، you will then be invited to interview with our hiring managers

If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Job Purpose

dnata is more than a global air and travel services provider

If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.

In Italy، dnata provides ground handling activities to airlines through passenger services، ramp operations، baggage assistance and cargo services at Milano Linate، Milano Malpensa and Roma Fiumicino airports.

You will maintain the Quality Management System (QMS)، monitor operational compliance، manage non-conformities and drive continuous improvement across airport operations.

This role is based in Italy (either Rome or Milan stations).

In this role، you will

Develop، maintain and continuously improve the Quality Management System (QMS)، implementing the Quality Policy across all functions.

Lead Quality Assurance and Quality Control through audits، inspections، monitoring and process reviews، aligned with the Global Quality Assurance Audit Programme.

Coordinate internal and external audits، reporting outcomes، risks and recommendations to senior management.

Manage non-conformities، findings، corrective and preventive actions through dnatahub Issue and Action Management، ensuring timely closure.

Monitor performance indicators، incidents and trends to identify risks and drive continuous improvement in quality، safety، security and environmental performance.

Support the achievement and maintenance of company certifications، including ISO standards.

Act as the key quality contact for customers، regulators، airport authorities and corporate stakeholders، supporting compliance reviews and quality forums.

Lead by example، consistently demonstrating dnata’s Vision، Mission، Values and safety behaviours while promoting a respectful and inclusive culture.

Qualification

To be considered for the role، you must meet the below

Bachelor’s degree in Business، Engineering or a related field.

Minimum 5 years' experience managing quality systems، audits، compliance programmes and continuous improvement initiatives within airport، airline or ground handling operations.

Strong knowledge of Quality Management Systems (QMS)، auditing principles، aviation regulations and industry standards.

Collaborative approach with the ability to work effectively across functions.

Fluency in English and Italian is mandatory.

You’ll have an edge if you have

ISO 9001، another relevant management system standard (e.g. ISO14001، 45001) or equivalent certification.

So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!

Recruitment Process and Timeline

Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe

If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Join our growing team and enjoy a competitive remuneration package.

Smart Working policy (max. 8 days per month)

Meal vouchers