مطلوب Travel Consultant - dnata Global Contact Centres
Job Purpose dnata is more than a global air and travel services providerRequirements & QualificationsOffer products، services، and loyalty programmes that are contra…
Job description
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements
- Listen to our customers carefully، understanding their exact needs and requirements، wow them through our surprise and delight service
- Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
Benefits & Conditions
- If you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Travel Consultant within the dnata Global Contact Centre، you will be part of a 24/7 frontline team dedicated to delivering consistent، high-quality travel services to customers
You will manage customer enquiries across multiple channels، including retail، phone، WhatsApp and email، assisting with travel bookings، ticket sales، amendments، travel-related information and proactive disruption management
You will also focus on converting enquiries into sales by providing efficient، knowledgeable and friendly customer service
In this role، you will، Provide the highest standard of customer service to all clients whether Retail، Government or Corporate، using all tools that are made available
Attend all customer queries in a timely and appropriate manner
Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients
Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue
Drive additional ancillary revenue through the sale of tours، excursions and activities
Inform customers about mandatory
covering their journey such as passport، visa، health and Insurance
as well as other details such as check-in place and time
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships
Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators
Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team
Qualification To be considered for the role، you must meet the below
Have 12 Years of schooling or equivalent Have a minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service
You’ll have an edge if you: Are passionate about delivering exceptional customer experiences
Communicate confidently and influence effectively
Thrive in fast-paced، target-driven service and sales environments
Bring a positive، collaborative and adaptable approach
Take ownership of your learning and development
Listen actively، understand customer needs and anticipate solutions
Demonstrate strong attention to detail and accuracy
Are confident with technology and quick to learn new systems
Are flexible to work shifts، including evenings، weekends and public holidays
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop their careers
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
You will also focus on converting enquiries into sales by providing efficient، knowledgeable and friendly customer service.
Attend all customer queries in a timely and appropriate manner.
Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients.
Drive additional ancillary revenue through the sale of tours، excursions and activities.
as well as other details such as check-in place and time.
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us.
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators.
Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
Qualification
To be considered for the role، you must meet the below
Have 12 Years of schooling or equivalent
Have a minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.
You’ll have an edge if you
Are passionate about delivering exceptional customer experiences.
Communicate confidently and influence effectively.
Thrive in fast-paced، target-driven service and sales environments.
Bring a positive، collaborative and adaptable approach.
Take ownership of your learning and development.
Listen actively، understand customer needs and anticipate solutions.
Demonstrate strong attention to detail and accuracy.
Are confident with technology and quick to learn new systems.
Are flexible to work shifts، including evenings، weekends and public holidays.
If you’re looking for a challenging and rewarding opportunity، apply today and join our team!
You can connect directly with the employer via the verified options below or via quick apply.
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Important questions before applying
How can I apply for مطلوب Travel Consultant - dnata Global Contact Centres?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
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مطلوب Travel Consultant - dnata Global Contact Centres
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements
- Listen to our customers carefully، understanding their exact needs and requirements، wow them through our surprise and delight service
- Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
Benefits & Conditions
- If you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Travel Consultant within the dnata Global Contact Centre، you will be part of a 24/7 frontline team dedicated to delivering consistent، high-quality travel services to customers
You will manage customer enquiries across multiple channels، including retail، phone، WhatsApp and email، assisting with travel bookings، ticket sales، amendments، travel-related information and proactive disruption management
You will also focus on converting enquiries into sales by providing efficient، knowledgeable and friendly customer service
In this role، you will، Provide the highest standard of customer service to all clients whether Retail، Government or Corporate، using all tools that are made available
Attend all customer queries in a timely and appropriate manner
Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients
Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue
Drive additional ancillary revenue through the sale of tours، excursions and activities
Inform customers about mandatory
covering their journey such as passport، visa، health and Insurance
as well as other details such as check-in place and time
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships
Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators
Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team
Qualification To be considered for the role، you must meet the below
Have 12 Years of schooling or equivalent Have a minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service
You’ll have an edge if you: Are passionate about delivering exceptional customer experiences
Communicate confidently and influence effectively
Thrive in fast-paced، target-driven service and sales environments
Bring a positive، collaborative and adaptable approach
Take ownership of your learning and development
Listen actively، understand customer needs and anticipate solutions
Demonstrate strong attention to detail and accuracy
Are confident with technology and quick to learn new systems
Are flexible to work shifts، including evenings، weekends and public holidays
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop their careers
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
You will also focus on converting enquiries into sales by providing efficient، knowledgeable and friendly customer service.
Attend all customer queries in a timely and appropriate manner.
Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients.
Drive additional ancillary revenue through the sale of tours، excursions and activities.
as well as other details such as check-in place and time.
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us.
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators.
Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
Qualification
To be considered for the role، you must meet the below
Have 12 Years of schooling or equivalent
Have a minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.
You’ll have an edge if you
Are passionate about delivering exceptional customer experiences.
Communicate confidently and influence effectively.
Thrive in fast-paced، target-driven service and sales environments.
Bring a positive، collaborative and adaptable approach.
Take ownership of your learning and development.
Listen actively، understand customer needs and anticipate solutions.
Demonstrate strong attention to detail and accuracy.
Are confident with technology and quick to learn new systems.
Are flexible to work shifts، including evenings، weekends and public holidays.
If you’re looking for a challenging and rewarding opportunity، apply today and join our team!
Application and contact
مطلوب Travel Consultant - dnata Global Contact Centres
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements
- Listen to our customers carefully، understanding their exact needs and requirements، wow them through our surprise and delight service
- Offer products، services، and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.
Benefits & Conditions
- If you’re looking for a challenging and rewarding opportunity، apply today and join our team! Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Travel Consultant within the dnata Global Contact Centre، you will be part of a 24/7 frontline team dedicated to delivering consistent، high-quality travel services to customers
You will manage customer enquiries across multiple channels، including retail، phone، WhatsApp and email، assisting with travel bookings، ticket sales، amendments، travel-related information and proactive disruption management
You will also focus on converting enquiries into sales by providing efficient، knowledgeable and friendly customer service
In this role، you will، Provide the highest standard of customer service to all clients whether Retail، Government or Corporate، using all tools that are made available
Attend all customer queries in a timely and appropriate manner
Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients
Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue
Drive additional ancillary revenue through the sale of tours، excursions and activities
Inform customers about mandatory
covering their journey such as passport، visa، health and Insurance
as well as other details such as check-in place and time
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships
Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators
Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team
Qualification To be considered for the role، you must meet the below
Have 12 Years of schooling or equivalent Have a minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service
You’ll have an edge if you: Are passionate about delivering exceptional customer experiences
Communicate confidently and influence effectively
Thrive in fast-paced، target-driven service and sales environments
Bring a positive، collaborative and adaptable approach
Take ownership of your learning and development
Listen actively، understand customer needs and anticipate solutions
Demonstrate strong attention to detail and accuracy
Are confident with technology and quick to learn new systems
Are flexible to work shifts، including evenings، weekends and public holidays
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop their careers
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
You will also focus on converting enquiries into sales by providing efficient، knowledgeable and friendly customer service.
Attend all customer queries in a timely and appropriate manner.
Build valuable relationships with your customers & suppliers، ensuring your tone of voice، language and contact are in line with our brand guidelines and ensure a positive result for our clients.
Drive additional ancillary revenue through the sale of tours، excursions and activities.
as well as other details such as check-in place and time.
Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.
Put things right when things go wrong، ensuring that our customers leave with only a positive experience of us.
Ensure that all forms of contact are handled quickly and with a friendly `can-do attitude، whilst achieving and exceeding service & sales performance targets against key performance indicators.
Adhere to all of the set standards of our customer feedback program، and any internal audit standards to ensure that we comply with the expected benchmark defined by the customer audit team.
Qualification
To be considered for the role، you must meet the below
Have 12 Years of schooling or equivalent
Have a minimum of 1 year of experience in commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.
You’ll have an edge if you
Are passionate about delivering exceptional customer experiences.
Communicate confidently and influence effectively.
Thrive in fast-paced، target-driven service and sales environments.
Bring a positive، collaborative and adaptable approach.
Take ownership of your learning and development.
Listen actively، understand customer needs and anticipate solutions.
Demonstrate strong attention to detail and accuracy.
Are confident with technology and quick to learn new systems.
Are flexible to work shifts، including evenings، weekends and public holidays.
If you’re looking for a challenging and rewarding opportunity، apply today and join our team!
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How can I apply for مطلوب Travel Consultant - dnata Global Contact Centres?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
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