مطلوب Head of Baggage Services, dnata Singapore
Job Purpose dnata is more than a global air and travel services providerRequirements & QualificationsEnsure compliance with CAAS (Civil Aviation Authority of Singapo…
Job description
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements
- Degree or Diploma in Aviation، Logistics، Operations Management or related discipline 8+ years experience in Airport Baggage Operations، including at least 3 years in a management position Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards
- Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements.
- Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards.
Benefits & Conditions
- Salary & benefits Join our growing team and enjoy a competitive remuneration package.
- Salary & benefits
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard. dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio
Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport
As a Head of Baggage Services، you will lead the safe، secure and efficient delivery of dnata Singapore’s baggage operations and other assigned non-ramp below-wing services
You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance
In this role، you will Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery
Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery
Own baggage performance، customer service KPIs and service recovery during operational disruptions
Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency
Lead investigations into baggage discrepancies، claims and operational incidents
Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification
Develop workforce strategies and optimise resource allocation and productivity to support operational
and business growth
Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability
Support automation، technology and process improvement initiatives to enhance baggage operations
Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements
Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners
Lead customer reviews and improvement initiatives، using operational data to enhance service and performance
Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions Qualification To be considered for the role، you must meet the below
Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Recruitment Process and Timeline Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe
Your application journey begins by applying via the Emirates Group Careers website
Please ensure your CV is up to date for our talent acquisition team to review your profile
If you meet the criteria of the role، you will then be invited to complete a HireVue video interview، to share more about your experience and your career aspirations
If you are shortlisted، you will then be invited to interview with our hiring managers
If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio
Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport.
You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance.
In this role، you will
Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery.
Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery.
Own baggage performance، customer service KPIs and service recovery during operational disruptions.
Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency.
Lead investigations into baggage discrepancies، claims and operational incidents.
Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification.
and business growth.
Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability.
Support automation، technology and process improvement initiatives to enhance baggage operations.
Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements.
Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners.
Lead customer reviews and improvement initiatives، using operational data to enhance service and performance.
Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions
Qualification
To be considered for the role، you must meet the below
Degree or Diploma in Aviation، Logistics، Operations Management or related discipline
8+ years experience in Airport Baggage Operations، including at least 3 years in a management position
Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities.
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!
Recruitment Process and Timeline
Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe
If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
Join our growing team and enjoy a competitive remuneration package.
Advertiser-supplied methods are shown here. Internal apply appears only when the previous-site conditions are met.
Advice before applying
Important questions before applying
How can I apply for مطلوب Head of Baggage Services, dnata Singapore?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
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مطلوب Head of Baggage Services, dnata Singapore
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements
- Degree or Diploma in Aviation، Logistics، Operations Management or related discipline 8+ years experience in Airport Baggage Operations، including at least 3 years in a management position Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards
- Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements.
- Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards.
Benefits & Conditions
- Salary & benefits Join our growing team and enjoy a competitive remuneration package.
- Salary & benefits
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard. dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio
Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport
As a Head of Baggage Services، you will lead the safe، secure and efficient delivery of dnata Singapore’s baggage operations and other assigned non-ramp below-wing services
You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance
In this role، you will Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery
Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery
Own baggage performance، customer service KPIs and service recovery during operational disruptions
Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency
Lead investigations into baggage discrepancies، claims and operational incidents
Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification
Develop workforce strategies and optimise resource allocation and productivity to support operational
and business growth
Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability
Support automation، technology and process improvement initiatives to enhance baggage operations
Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements
Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners
Lead customer reviews and improvement initiatives، using operational data to enhance service and performance
Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions Qualification To be considered for the role، you must meet the below
Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Recruitment Process and Timeline Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe
Your application journey begins by applying via the Emirates Group Careers website
Please ensure your CV is up to date for our talent acquisition team to review your profile
If you meet the criteria of the role، you will then be invited to complete a HireVue video interview، to share more about your experience and your career aspirations
If you are shortlisted، you will then be invited to interview with our hiring managers
If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio
Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport.
You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance.
In this role، you will
Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery.
Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery.
Own baggage performance، customer service KPIs and service recovery during operational disruptions.
Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency.
Lead investigations into baggage discrepancies، claims and operational incidents.
Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification.
and business growth.
Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability.
Support automation، technology and process improvement initiatives to enhance baggage operations.
Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements.
Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners.
Lead customer reviews and improvement initiatives، using operational data to enhance service and performance.
Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions
Qualification
To be considered for the role، you must meet the below
Degree or Diploma in Aviation، Logistics، Operations Management or related discipline
8+ years experience in Airport Baggage Operations، including at least 3 years in a management position
Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities.
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!
Recruitment Process and Timeline
Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe
If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
Join our growing team and enjoy a competitive remuneration package.
Application and contact
مطلوب Head of Baggage Services, dnata Singapore
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements
- Degree or Diploma in Aviation، Logistics، Operations Management or related discipline 8+ years experience in Airport Baggage Operations، including at least 3 years in a management position Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards
- Ensure compliance with CAAS (Civil Aviation Authority of Singapore)، CAG (Changi Airport Group)، dnata way (governance manual)، airline، security، audit and regulatory requirements.
- Strong knowledge of baggage operations، reconciliation and airport baggage systems، load control، CAAS/CAG requirements، IGOM/IATA baggage handling standards.
Benefits & Conditions
- Salary & benefits Join our growing team and enjoy a competitive remuneration package.
- Salary & benefits
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard. dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio
Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport
As a Head of Baggage Services، you will lead the safe، secure and efficient delivery of dnata Singapore’s baggage operations and other assigned non-ramp below-wing services
You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance
In this role، you will Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery
Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery
Own baggage performance، customer service KPIs and service recovery during operational disruptions
Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency
Lead investigations into baggage discrepancies، claims and operational incidents
Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification
Develop workforce strategies and optimise resource allocation and productivity to support operational
and business growth
Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability
Support automation، technology and process improvement initiatives to enhance baggage operations
Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements
Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners
Lead customer reviews and improvement initiatives، using operational data to enhance service and performance
Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions Qualification To be considered for the role، you must meet the below
Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities
At Emirates Group، we’re committed to providing our employees with opportunities to grow and develop in their careers
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team! Recruitment Process and Timeline Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe
Your application journey begins by applying via the Emirates Group Careers website
Please ensure your CV is up to date for our talent acquisition team to review your profile
If you meet the criteria of the role، you will then be invited to complete a HireVue video interview، to share more about your experience and your career aspirations
If you are shortlisted، you will then be invited to interview with our hiring managers
If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
dnata Singapore is one of the longest standing and most comprehensive operations in the dnata portfolio
Providing a full suite of services from cargo handling and ground handling to travel services، dnata Singapore ships، connects، feeds and entertains travellers connecting to and through Changi Airport.
You will drive operational performance، safety، quality and customer service standards while overseeing baggage reconciliation، baggage services، load control and associated activities، ensuring full operational compliance.
In this role، you will
Lead baggage operations across dnata-operated terminals and facilities، including sorting، reconciliation، make-up، transfers and delivery.
Oversee load control and other assigned non-ramp below-wing services، ensuring operational readiness and service delivery.
Own baggage performance، customer service KPIs and service recovery during operational disruptions.
Drive improvements in baggage delivery، mishandled baggage performance and overall operational efficiency.
Lead investigations into baggage discrepancies، claims and operational incidents.
Lead and develop Managers، Duty Managers، Supervisors and frontline teams، ensuring workforce capability، training and certification.
and business growth.
Manage baggage systems، equipment and operational resources، partnering with airport and engineering stakeholders to ensure reliability.
Support automation، technology and process improvement initiatives to enhance baggage operations.
Manage departmental budgets and expenditure، identifying opportunities for cost and efficiency improvements.
Act as the senior operational representative for baggage matters، engaging with airlines، CAG، CAAS and airport partners.
Lead customer reviews and improvement initiatives، using operational data to enhance service and performance.
Leads by example، consistently modelling dnata's Vision، Mission & Values in leadership style، strategic decisions and team interactions
Qualification
To be considered for the role، you must meet the below
Degree or Diploma in Aviation، Logistics، Operations Management or related discipline
8+ years experience in Airport Baggage Operations، including at least 3 years in a management position
Strong operational leadership، stakeholder management، process improvement، change management and customer service capabilities.
So if you’re looking for a challenging and rewarding opportunity، apply today and join our team!
Recruitment Process and Timeline
Emirates Group، is an international organisation with employees from over 170 nationalities، we encourage applications from across the globe
If you are successful، your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
Join our growing team and enjoy a competitive remuneration package.
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Review the job details, then use the available apply or contact button on the job page.
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The job location is Emirates.
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