Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center، the Remote Customer Service Representative provides timely، accurate and responsive information and service to policyholders and agents for a division of Personal Lines products، plans and programs

Key Responsibilities

• Friday، 9:00am

• 5:30pm EST (full time)

• 10:30 am EST with a weekend rotation

• *KEEN** and tag RMTM1LjE4MS4xODMuMTcy when applying to show you read the job post completely (#RMTM1LjE4MS4xODMuMTcy)

Requirements & Qualifications

• Excellent communication and interpersonal skills are required

Benefits & Conditions

• About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills، experience، education، certifications and location

• The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role

• This comes to life through comprehensive benefits، workplace flexibility، professional development opportunities، and a host of opportunities provided through our Employee Resource Groups

• We value your hard work، integrity and commitment to make things better، and we put people first by offering you benefits that support your life and well-being

Independently solve problems relating to policies within scope and escalate others as appropriate

Identifies، analyzes، and owns customer policy needs to ensure high customer satisfaction، growth and retention of business

Training: Paid training is Monday

Training is a critical component to your success، and that success starts with reliable attendance

Attendance and active engagement during training is mandatory for success in this role

Shift: After onboarding and training is complete، go-forward shifts will have a start time between Shift hours 8:30 am

One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend

Work Location: All equipment is provided

However، to work from home you must have dependable، wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet، secure، distraction free place to work

License: Active P&C Producers insurance license REQUIRED

We are currently not hiring in NY، CA، AK، HI، NM or IL.

Associates degree or 1+ year Insurance experience preferred. 2 years'+ related Customer Service experience is required

Ability to review، record and organize written data from a variety of sources with no prescribed format is essential

P&C Producers insurance license required

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role

At Liberty Mutual، our goal is to create a workplace where everyone feels valued، supported، and can thrive

We build an environment that welcomes a wide range of perspectives and experiences، with inclusion embedded in every aspect of our culture and reflected in everyday interactions

Each employee plays a role in creating our inclusive culture، which supports every individual to do their best work

Together، we cultivate a community where everyone can make a meaningful impact for our business، our customers، and the communities we serve

To learn more about our benefit offerings please visit Liberty Mutual is an equal opportunity employer

We will not tolerate discrimination on the basis of race، color، national origin، sex، sexual orientation، gender identity، religion، age، disability، veteran's status، pregnancy، genetic information or on any basis prohibited by federal، state or local law

Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

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