Community Feedback Mechanism Team Leader NRC Back to Jobs Yemen Sanaa

Key Responsibilities

• Yemen Posted: Oct 08، 2026 Deadline: Oct 19، 2026 Job Description Job The CFM Team Leader provides leadership، technical guidance، and operational oversight of NRC’s Community Feedback Mechanism (CFM) at country level

• Carry out any other tasks relevant to the function and the position as delegated by the line manager

Requirements & Qualifications

• Context-Related Skills، Knowledge، and Experience Familiarity with the political and humanitarian context in Yemen

Benefits & Conditions

• Save & Share Login to Save Job Related Jobs Field Monitor (Third Party Monitoring Servies) CTG دوام كامل مراجع حسابات Confidential دوام كامل مدير تطوير السوق والمبيعات Confidential دوام كامل مدير إدارة الموارد البشرية Confidential دوام كامل رئيس قسم الحسابات Confidential دوام كامل

The role supervises the CFM Assistants and ensures coherent، consistent، and ethical management of feedback across the Country Office’s (CO) CFM

The role upholds NRC’s CFM commitments by ensuring the provision of accessible، safe، and effective feedback channels.

Generic

Line management

for directly reporting staff

This includes: The performance management process: setting clear goals aligned to country strategy and priorities and supporting staff to achieve them

Key processes for workforce planning: recruitment، induction، staff development and ensuring Duty of Care for all team members

To be responsible for CFM support to Area Office (AO) colleagues with CFM

and develop relevant CFM training including coaching of new positions to ensure they meet NRC’s CFM standards

Also contribute to the induction of new staff with a role in the CFM processes

Support in the design، institutionalization، and continuous improvement of NRC’s CFM strategy at CO level

Ensure all feedback channels (helplines، hotlines، digital platforms، community boxes، helpdesks) are functional، accessible، and trusted

Guarantee confidentiality and safe handling of all feedback، especially sensitive cases (SEAH – Sexual Exploitation، Abuse، and Harassment، child safeguarding، fraud)

Ensure integration of CFM data with Monitoring، Evidence، Accountability and Learning (MEAL)، Project Cycle Management (PCM)، and programme learning systems

Support in providing technical inputs for proposals and donor reporting related to CFMs

Produce regular CO-level CFM reports، including analysis of trends

Compliance and adherence to NRC policies، guidance، and procedures، and a specific responsibility for the CFM policies (CEA، Safeguarding، Speak-Up)، CFM Handbook، and procedures

Specific

Develop and update national CFM Standard Operating Procedures (SOPs)، tools، and referral pathways for feedback management

Provide line management and technical supervision to the CFM team، including CFM Assistants responsible for receiving، documenting، and initially processing complaints and feedback received through calls، in-person interactions، and other channels، while ensuring adherence to confidentiality، timeliness، and quality standards

Oversee the daily operations of the centralized CFM Center، including workload management، quality control of case logging and classification، and coordination of timely referrals and loop closure

Conduct regular field visits to displacement camps and project sites to monitor CFM implementation، engage directly with affected communities، and identify gaps in feedback channels

Supervise the daily operation of centralized community feedback channels and databases

Provide technical oversight and guidance on handling sensitive feedback

Ensure awareness raising campaigns are inclusive and reach women، men، children، persons with disabilities، and any other identified at-risk groups

Support partner harmonization of CFMs، ensuring alignment with NRC standards

Organize induction and refresher trainings for NRC staff on CFMs

Scale and Scope of the Position Financial responsibility: CFM unit staffing: budgeting for، and advocating to ensure، adequate funds are allocated for the required CFM positions (if the position is the highest CO CFM position)

CFM budget lines: budgeting، engaging and monitoring budget lines allocated to CFM activities

Resources responsibility: DCH and CFM systems NRC People (People and Organization Management System)، Unit 4 (Finance) Critical Interfaces Programme teams Assign feedback، referrals (for new services)، programme adaptation، learning and reporting

MEAL teams Use of CFM data for monitoring، learning، triangulation and outcome measurement

Partners and consortium members Harmonization of CFM systems، technical support or joint approaches

Grants Ensure understanding، planning، and compliance with CFM

across donor-funded projects Other Functions (Information and Communication Technology، People and Organisation، Humanitarian Access and Safety) Data protection، management of CFM systems and digital infrastructure، and handling of sensitive cases.

Generic Professional Competencies Minimum 4 years of relevant experience in accountability، safeguarding، protection، community engagement or MEAL

Bachelor’s or Master's Degree in relevant field

Previous experience in managing CFMs at national level

Strong knowledge of CEA، PSEA، child safeguarding، and the Core Humanitarian Standard (CHS)

Working experience in emergency or post-conflict settings، with experience supporting IDPs and working in camp or remote management environments

Skilled in data analysis، interpretation of trends، and communication of findings

Experience in mobile and online data collection systems and in data management and analysis platforms

Experience handling sensitive community feedback in line with data protection principles

Proficiency in facilitating participatory discussions، learning workshops، and capacity-building activities

Working knowledge of English، both written and verbal

Proficiency in Microsoft Office standard applications (Word، Excel، PowerPoint، Outlook) is required، experience with Microsoft 365 collaboration tools (e.g.، SharePoint، Teams، OneDrive، Planner) is an advantage

Experience implementing CFM systems in hard-to-reach or remote-managed areas

Experience with local partners capacity strengthening in complex or sensitive environments

Behavioral Competencies Handling insecure environment Working with people Analyzing Communication with impact and respect Coping with change Leadership Profile Competencies: Build meaningful relations Empower people Act with integrity Deliver results How to Apply: To apply Female candidates are encouraged to apply Apply on employer site This listing links to an external application

Yemen Board does not process applications on-site

Apply on employer site Login to Save Job Time Remaining 10 days left 00 Hours 00 Minutes 00 Seconds Deadline: Oct 19، 2026 Login to set a deadline reminder