Job Purpose Job Purpose: Provide existing and potential customers with a superior and consistent quality service، both directly and in conjunction with GHA

Key Responsibilities

• Motivate، train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained

• Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.

• Deputise for the Cargo Manager where no senior manager is on duty and/or act as the Duty Manager e.g. Freighter.

Requirements & Qualifications

• Qualification Knowledge/skills: Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate Knowledge of Advanced Load Control، Weight & Balance procedures and Live Animal Regulations PC based skills including Microsoft Word/ Excel/ E-mail Analytical and numeracy skills Fluency in English and the language of the country you are working is essential

• Knowledge/skills

• PC based skills including Microsoft Word/ Excel/ E-mail

• Analytical and numeracy skills

Benefits & Conditions

• and safe working practices applicable to their employment. Please note that you must have the right to live and work in Kenya Salary & benefits competitive salary

• Salary & benefits

• competitive salary

To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures

Job Outline: Plan، organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity، delegating

to and controlling subordinate staff and GHA/third party contractors as appropriate

Monitor and oversee the service provided by GHA to ensure it is in line with EK standards، and where there are shortcomings، to address these appropriately and timeously

Where appropriate، make recommendations and implement process improvement with GHA

Resolve problems arising such as delays، disruptions، cargo mishandling and transfer cargo Review، collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies Ensure accurate completion of all post flight activities including dispatch of message، forwarding documentation and completion of station file

Where required، take appropriate action for any irregularities/ discrepancies Investigate and respond to queries، complaints and claims received from internal and external customers in an efficient and timely manner، restoring customer confidence Update and maintain Cargo Systems in order to provide the requisite customer service information and produce and analyse periodic reports and statistics Supervisory accountabilities

Provide on the job training and manage performance، including corrective action

Undertake performance appraisals and development planning

& Experience: Educated to A-Level (or equivalent) with at least 5 years? experience in a Cargo Operations environment، including at least 3 years as a Senior Cargo Agent with previous experience in team leading

OR Educated to Degree (or equivalent) with at least 2 years? experience in a Cargo Operations environment، including at least 1 year experience as a Senior Cargo Agent with previous team leading experience and completion of supervisory training

Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety

Job Purpose

Provide existing and potential customers with a superior and consistent quality service، both directly and in conjunction with GHA

To ensure efficient day to day Cargo Operations within the location by guiding and directing the team and adhering to EKSkyCargo procedures.

Job Outline

Plan، organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity، delegating

to and controlling subordinate staff and GHA/third party contractors as appropriate.

Where appropriate، make recommendations and implement process improvement with GHA.

Resolve problems arising such as delays، disruptions، cargo mishandling and transfer cargo

Review، collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies

Ensure accurate completion of all post flight activities including dispatch of message، forwarding documentation and completion of station file

Where required، take appropriate action for any irregularities/ discrepancies

Investigate and respond to queries، complaints and claims received from internal and external customers in an efficient and timely manner، restoring customer confidence

Update and maintain Cargo Systems in order to provide the requisite customer service information and produce and analyse periodic reports and statistics

Supervisory accountabilities

& Experience

Educated to A-Level (or equivalent) with at least 5 years? experience in a Cargo Operations environment، including at least 3 years as a Senior Cargo Agent with previous experience in team leading.

Educated to Degree (or equivalent) with at least 2 years? experience in a Cargo Operations environment، including at least 1 year experience as a Senior Cargo Agent with previous team leading experience and completion of supervisory training.

Qualification

Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate

Knowledge of Advanced Load Control، Weight & Balance procedures and Live Animal Regulations

Fluency in English and the language of the country you are working is essential.

Other job related information

Shift pattern

The job holder is also responsible for adhering to the relevant health and safety

and safe working practices applicable to their employment.

Please note that you must have the right to live and work in Kenya