مطلوب Customer Relations and Tracing Manager, dnata Cargo
Job Purpose dnata is more than a global air and travel services providerRequirements & QualificationsEnsure safety of staff and that they possess the skills، knowled…
Job description
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Ensure safety of staff and that they possess the skills، knowledge and confidence to work safely by providing support and acting as role model for the desired safe behaviours
- Lead Cargo customer related systems and activities for tracing and processing claims for mishandling in line with ground handling agreements and company policies to meet customers' requirements
- Manages claim escalations and ensures continuous communication with Senior Management to agree on recommendations to avoid repeat discrepancies which result in claims being levied on dnata Cargo Builds and maintains relationships with principals and Cargo Trade to understand their requirements، enhance the number of clients and achieve optimum satisfaction Reviews and analyses the results achieved to control the quality improvement offered to exceed service targets and work towards accommodating customer requirements/requests Qualification To be considered for this role you must meet the following
- You'll have an edge if you have: Proficient knowledge in Customer SLAs and policies (dnata، Emirates and dnata Cargo) Proficient Budget and Cost Control Skills Advanced IT and Computer Literacy Advanced Safety Awareness Skills At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team
- Ensure safety of staff and that they possess the skills، knowledge and confidence to work safely by providing support and acting as role model for the desired safe behaviours.
- Lead Cargo customer related systems and activities for tracing and processing claims for mishandling in line with ground handling agreements and company policies to meet customers' requirements.
- Builds and maintains relationships with principals and Cargo Trade to understand their requirements، enhance the number of clients and achieve optimum satisfaction
- Reviews and analyses the results achieved to control the quality improvement offered to exceed service targets and work towards accommodating customer requirements/requests
- Proficient Budget and Cost Control Skills
- Advanced Safety Awareness Skills
Benefits & Conditions
- Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Customer Relations and Tracing Manager، your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals، cargo communities and customers In this role، you will: Develop the division's plan to include customer complaints، surveys، service recovery and improvement to improve accuracy، processes and service levels in line with Cargo's overall objectives
Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries
Develop and continue to enhance the division's initiatives in Quality Systems on customer complaints and surveys to establish and enhance the TQM culture in the division
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions
Ensure compliance to all relevant safety policies، procedures and controls across the operation to maintain employee safety، legislative compliance and a responsible environmental attitude
Ensure implementation of any changes and new recommendations on SLAs across dnata Cargo
Ensure that day of operation reports are prepared timely and accurately
Manage effective achievement of departmental objectives by setting individual objectives، managing performance، developing and motivating staff، provision of formal and informal feedback and appraisal، in order to maximise performance
Follow up and review all complaints received from cargo agents and private companies and provides recommendations on how to improve the services provided
Bachelor Degree in Commerce، Business Management or Supply Chain management. 8-10 years of experience in ground handling / cargo operations / international integrator including at least 2 years' experience in a Customer Relationship Management Proficient knowledge in ground handling and dangerous goods ance، special load handling، Airline Cargo Tariff Air Transport Rules and Regulations Proficient knowledge in IATA regulations، airline policies and procedures
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
As a Customer Relations and Tracing Manager، your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals، cargo communities and customers
In this role، you will
Develop the division's plan to include customer complaints، surveys، service recovery and improvement to improve accuracy، processes and service levels in line with Cargo's overall objectives.
Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries.
Develop and continue to enhance the division's initiatives in Quality Systems on customer complaints and surveys to establish and enhance the TQM culture in the division.
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions.
Ensure compliance to all relevant safety policies، procedures and controls across the operation to maintain employee safety، legislative compliance and a responsible environmental attitude.
Ensure implementation of any changes and new recommendations on SLAs across dnata Cargo.
Ensure that day of operation reports are prepared timely and accurately.
Manage effective achievement of departmental objectives by setting individual objectives، managing performance، developing and motivating staff، provision of formal and informal feedback and appraisal، in order to maximise performance.
Follow up and review all complaints received from cargo agents and private companies and provides recommendations on how to improve the services provided.
Manages claim escalations and ensures continuous communication with Senior Management to agree on recommendations to avoid repeat discrepancies which result in claims being levied on dnata Cargo
Qualification
To be considered for this role you must meet the following
Bachelor Degree in Commerce، Business Management or Supply Chain management.
8-10 years of experience in ground handling / cargo operations / international integrator including at least 2 years' experience in a Customer Relationship Management
Proficient knowledge in ground handling and dangerous goods ance، special load handling، Airline Cargo Tariff Air Transport Rules and Regulations
Proficient knowledge in IATA regulations، airline policies and procedures.
You'll have an edge if you have
Proficient knowledge in Customer SLAs and policies (dnata، Emirates and dnata Cargo)
Advanced IT and Computer Literacy
At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.
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How can I apply for مطلوب Customer Relations and Tracing Manager, dnata Cargo?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
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مطلوب Customer Relations and Tracing Manager, dnata Cargo
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Ensure safety of staff and that they possess the skills، knowledge and confidence to work safely by providing support and acting as role model for the desired safe behaviours
- Lead Cargo customer related systems and activities for tracing and processing claims for mishandling in line with ground handling agreements and company policies to meet customers' requirements
- Manages claim escalations and ensures continuous communication with Senior Management to agree on recommendations to avoid repeat discrepancies which result in claims being levied on dnata Cargo Builds and maintains relationships with principals and Cargo Trade to understand their requirements، enhance the number of clients and achieve optimum satisfaction Reviews and analyses the results achieved to control the quality improvement offered to exceed service targets and work towards accommodating customer requirements/requests Qualification To be considered for this role you must meet the following
- You'll have an edge if you have: Proficient knowledge in Customer SLAs and policies (dnata، Emirates and dnata Cargo) Proficient Budget and Cost Control Skills Advanced IT and Computer Literacy Advanced Safety Awareness Skills At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team
- Ensure safety of staff and that they possess the skills، knowledge and confidence to work safely by providing support and acting as role model for the desired safe behaviours.
- Lead Cargo customer related systems and activities for tracing and processing claims for mishandling in line with ground handling agreements and company policies to meet customers' requirements.
- Builds and maintains relationships with principals and Cargo Trade to understand their requirements، enhance the number of clients and achieve optimum satisfaction
- Reviews and analyses the results achieved to control the quality improvement offered to exceed service targets and work towards accommodating customer requirements/requests
- Proficient Budget and Cost Control Skills
- Advanced Safety Awareness Skills
Benefits & Conditions
- Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Customer Relations and Tracing Manager، your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals، cargo communities and customers In this role، you will: Develop the division's plan to include customer complaints، surveys، service recovery and improvement to improve accuracy، processes and service levels in line with Cargo's overall objectives
Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries
Develop and continue to enhance the division's initiatives in Quality Systems on customer complaints and surveys to establish and enhance the TQM culture in the division
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions
Ensure compliance to all relevant safety policies، procedures and controls across the operation to maintain employee safety، legislative compliance and a responsible environmental attitude
Ensure implementation of any changes and new recommendations on SLAs across dnata Cargo
Ensure that day of operation reports are prepared timely and accurately
Manage effective achievement of departmental objectives by setting individual objectives، managing performance، developing and motivating staff، provision of formal and informal feedback and appraisal، in order to maximise performance
Follow up and review all complaints received from cargo agents and private companies and provides recommendations on how to improve the services provided
Bachelor Degree in Commerce، Business Management or Supply Chain management. 8-10 years of experience in ground handling / cargo operations / international integrator including at least 2 years' experience in a Customer Relationship Management Proficient knowledge in ground handling and dangerous goods ance، special load handling، Airline Cargo Tariff Air Transport Rules and Regulations Proficient knowledge in IATA regulations، airline policies and procedures
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
As a Customer Relations and Tracing Manager، your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals، cargo communities and customers
In this role، you will
Develop the division's plan to include customer complaints، surveys، service recovery and improvement to improve accuracy، processes and service levels in line with Cargo's overall objectives.
Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries.
Develop and continue to enhance the division's initiatives in Quality Systems on customer complaints and surveys to establish and enhance the TQM culture in the division.
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions.
Ensure compliance to all relevant safety policies، procedures and controls across the operation to maintain employee safety، legislative compliance and a responsible environmental attitude.
Ensure implementation of any changes and new recommendations on SLAs across dnata Cargo.
Ensure that day of operation reports are prepared timely and accurately.
Manage effective achievement of departmental objectives by setting individual objectives، managing performance، developing and motivating staff، provision of formal and informal feedback and appraisal، in order to maximise performance.
Follow up and review all complaints received from cargo agents and private companies and provides recommendations on how to improve the services provided.
Manages claim escalations and ensures continuous communication with Senior Management to agree on recommendations to avoid repeat discrepancies which result in claims being levied on dnata Cargo
Qualification
To be considered for this role you must meet the following
Bachelor Degree in Commerce، Business Management or Supply Chain management.
8-10 years of experience in ground handling / cargo operations / international integrator including at least 2 years' experience in a Customer Relationship Management
Proficient knowledge in ground handling and dangerous goods ance، special load handling، Airline Cargo Tariff Air Transport Rules and Regulations
Proficient knowledge in IATA regulations، airline policies and procedures.
You'll have an edge if you have
Proficient knowledge in Customer SLAs and policies (dnata، Emirates and dnata Cargo)
Advanced IT and Computer Literacy
At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.
Application and contact
مطلوب Customer Relations and Tracing Manager, dnata Cargo
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose dnata is more than a global air and travel services provider
Requirements & Qualifications
- Ensure safety of staff and that they possess the skills، knowledge and confidence to work safely by providing support and acting as role model for the desired safe behaviours
- Lead Cargo customer related systems and activities for tracing and processing claims for mishandling in line with ground handling agreements and company policies to meet customers' requirements
- Manages claim escalations and ensures continuous communication with Senior Management to agree on recommendations to avoid repeat discrepancies which result in claims being levied on dnata Cargo Builds and maintains relationships with principals and Cargo Trade to understand their requirements، enhance the number of clients and achieve optimum satisfaction Reviews and analyses the results achieved to control the quality improvement offered to exceed service targets and work towards accommodating customer requirements/requests Qualification To be considered for this role you must meet the following
- You'll have an edge if you have: Proficient knowledge in Customer SLAs and policies (dnata، Emirates and dnata Cargo) Proficient Budget and Cost Control Skills Advanced IT and Computer Literacy Advanced Safety Awareness Skills At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team
- Ensure safety of staff and that they possess the skills، knowledge and confidence to work safely by providing support and acting as role model for the desired safe behaviours.
- Lead Cargo customer related systems and activities for tracing and processing claims for mishandling in line with ground handling agreements and company policies to meet customers' requirements.
- Builds and maintains relationships with principals and Cargo Trade to understand their requirements، enhance the number of clients and achieve optimum satisfaction
- Reviews and analyses the results achieved to control the quality improvement offered to exceed service targets and work towards accommodating customer requirements/requests
- Proficient Budget and Cost Control Skills
- Advanced Safety Awareness Skills
Benefits & Conditions
- Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotels stays around the world
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Customer Relations and Tracing Manager، your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals، cargo communities and customers In this role، you will: Develop the division's plan to include customer complaints، surveys، service recovery and improvement to improve accuracy، processes and service levels in line with Cargo's overall objectives
Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries
Develop and continue to enhance the division's initiatives in Quality Systems on customer complaints and surveys to establish and enhance the TQM culture in the division
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions
Ensure compliance to all relevant safety policies، procedures and controls across the operation to maintain employee safety، legislative compliance and a responsible environmental attitude
Ensure implementation of any changes and new recommendations on SLAs across dnata Cargo
Ensure that day of operation reports are prepared timely and accurately
Manage effective achievement of departmental objectives by setting individual objectives، managing performance، developing and motivating staff، provision of formal and informal feedback and appraisal، in order to maximise performance
Follow up and review all complaints received from cargo agents and private companies and provides recommendations on how to improve the services provided
Bachelor Degree in Commerce، Business Management or Supply Chain management. 8-10 years of experience in ground handling / cargo operations / international integrator including at least 2 years' experience in a Customer Relationship Management Proficient knowledge in ground handling and dangerous goods ance، special load handling، Airline Cargo Tariff Air Transport Rules and Regulations Proficient knowledge in IATA regulations، airline policies and procedures
Find out what it’s like to live and work in our fast-paced، cosmopolitan home city in the Dubai Lifestyle section of our website
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
As a Customer Relations and Tracing Manager، your role is to manage and improve dnata Cargo Customer Relations and Tracing activities to establish and improve the relationships with principals، cargo communities and customers
In this role، you will
Develop the division's plan to include customer complaints، surveys، service recovery and improvement to improve accuracy، processes and service levels in line with Cargo's overall objectives.
Develop and continue to improve the `Customer Call Centre' to provide on-line support to the division's customers on all the services and queries.
Develop and continue to enhance the division's initiatives in Quality Systems on customer complaints and surveys to establish and enhance the TQM culture in the division.
Ensure that safety briefings are conducted regularly while intervening when there is risk exposure، role model safe behaviours and follows up on corrective actions.
Ensure compliance to all relevant safety policies، procedures and controls across the operation to maintain employee safety، legislative compliance and a responsible environmental attitude.
Ensure implementation of any changes and new recommendations on SLAs across dnata Cargo.
Ensure that day of operation reports are prepared timely and accurately.
Manage effective achievement of departmental objectives by setting individual objectives، managing performance، developing and motivating staff، provision of formal and informal feedback and appraisal، in order to maximise performance.
Follow up and review all complaints received from cargo agents and private companies and provides recommendations on how to improve the services provided.
Manages claim escalations and ensures continuous communication with Senior Management to agree on recommendations to avoid repeat discrepancies which result in claims being levied on dnata Cargo
Qualification
To be considered for this role you must meet the following
Bachelor Degree in Commerce، Business Management or Supply Chain management.
8-10 years of experience in ground handling / cargo operations / international integrator including at least 2 years' experience in a Customer Relationship Management
Proficient knowledge in ground handling and dangerous goods ance، special load handling، Airline Cargo Tariff Air Transport Rules and Regulations
Proficient knowledge in IATA regulations، airline policies and procedures.
You'll have an edge if you have
Proficient knowledge in Customer SLAs and policies (dnata، Emirates and dnata Cargo)
Advanced IT and Computer Literacy
At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.
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How can I apply for مطلوب Customer Relations and Tracing Manager, dnata Cargo?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
Do I need an account to apply?
An account helps you save jobs, track application status, and update your resume easily.
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