Customer Service Agent - Temporary Contract - Shift Based
Job description
Job Purpose dnata is more than a global air and travel services provider
Key Responsibilities
- Ability to work in a shift-based environment، manage multiple tasks، and adapt to changing priorities
- Ability to work in a shift-based environment، manage multiple tasks، and adapt to changing priorities.
Requirements & Qualifications
- Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements
- Strong interpersonal and communication skills with a customer-first mindset
- Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements.
- Strong interpersonal and communication skills with a customer-first mindset.
Benefits & Conditions
- Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide.
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Customer Service Agent، you will provide exceptional service during operational shifts by managing customer interactions across multiple channels، delivering timely solutions and accurate information، and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction
In this role، you will: Handle inbound and outbound customer communications، including inquiries، bookings، confirmations، and reminders، while delivering a professional and courteous service
Identify، log، and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery
Provide feedback on recurring customer concerns and contribute to continuous process and service improvements
Achieve agreed Key Performance Indicators (KPIs)، including call handling time، scheduling accuracy، Service Level Agreement (SLA) compliance، and customer satisfaction targets
Participate in training، coaching، and quality assurance initiatives to enhance service standards and operational performance
Qualification To be considered for this role، you must meet the below
Minimum of 2 years experience in a customer service or case management role
Experience working in a high-pressure، high-volume environment
Proficiency in using Customer Relationship Management (CRM) systems، call management tools، and documentation systems
High level of accuracy in data entry، documentation، and follow-up coordination
Our services on the ground keep the world in the air
We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering
We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people
We want potential stars to help us deliver on the promises our customers make
Discover what it’s like to live and work in our fast-paced، cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: .
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
As a Customer Service Agent، you will provide exceptional service during operational shifts by managing customer interactions across multiple channels، delivering timely solutions and accurate information، and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction.
In this role، you will
Handle inbound and outbound customer communications، including inquiries، bookings، confirmations، and reminders، while delivering a professional and courteous service.
Identify، log، and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery.
Provide feedback on recurring customer concerns and contribute to continuous process and service improvements.
Achieve agreed Key Performance Indicators (KPIs)، including call handling time، scheduling accuracy، Service Level Agreement (SLA) compliance، and customer satisfaction targets.
Participate in training، coaching، and quality assurance initiatives to enhance service standards and operational performance.
Qualification
To be considered for this role، you must meet the below
Minimum of 2 years experience in a customer service or case management role.
Experience working in a high-pressure، high-volume environment.
Proficiency in using Customer Relationship Management (CRM) systems، call management tools، and documentation systems.
High level of accuracy in data entry، documentation، and follow-up coordination.
We want potential stars to help us deliver on the promises our customers make.
You can connect directly with the employer via the verified options below or via quick apply.
Job match details
Advice before applying
Important questions before applying
How can I apply for Customer Service Agent - Temporary Contract - Shift Based?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
Do I need an account to apply?
An account helps you save jobs, track application status, and update your resume easily.
Customer Service Agent - Temporary Contract - Shift Based
مجموعة طيران الإمارات (Emirates Group)
Job description
Job Purpose dnata is more than a global air and travel services provider
Key Responsibilities
- Ability to work in a shift-based environment، manage multiple tasks، and adapt to changing priorities
- Ability to work in a shift-based environment، manage multiple tasks، and adapt to changing priorities.
Requirements & Qualifications
- Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements
- Strong interpersonal and communication skills with a customer-first mindset
- Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements.
- Strong interpersonal and communication skills with a customer-first mindset.
Benefits & Conditions
- Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide.
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Customer Service Agent، you will provide exceptional service during operational shifts by managing customer interactions across multiple channels، delivering timely solutions and accurate information، and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction
In this role، you will: Handle inbound and outbound customer communications، including inquiries، bookings، confirmations، and reminders، while delivering a professional and courteous service
Identify، log، and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery
Provide feedback on recurring customer concerns and contribute to continuous process and service improvements
Achieve agreed Key Performance Indicators (KPIs)، including call handling time، scheduling accuracy، Service Level Agreement (SLA) compliance، and customer satisfaction targets
Participate in training، coaching، and quality assurance initiatives to enhance service standards and operational performance
Qualification To be considered for this role، you must meet the below
Minimum of 2 years experience in a customer service or case management role
Experience working in a high-pressure، high-volume environment
Proficiency in using Customer Relationship Management (CRM) systems، call management tools، and documentation systems
High level of accuracy in data entry، documentation، and follow-up coordination
Our services on the ground keep the world in the air
We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering
We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people
We want potential stars to help us deliver on the promises our customers make
Discover what it’s like to live and work in our fast-paced، cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: .
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
As a Customer Service Agent، you will provide exceptional service during operational shifts by managing customer interactions across multiple channels، delivering timely solutions and accurate information، and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction.
In this role، you will
Handle inbound and outbound customer communications، including inquiries، bookings، confirmations، and reminders، while delivering a professional and courteous service.
Identify، log، and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery.
Provide feedback on recurring customer concerns and contribute to continuous process and service improvements.
Achieve agreed Key Performance Indicators (KPIs)، including call handling time، scheduling accuracy، Service Level Agreement (SLA) compliance، and customer satisfaction targets.
Participate in training، coaching، and quality assurance initiatives to enhance service standards and operational performance.
Qualification
To be considered for this role، you must meet the below
Minimum of 2 years experience in a customer service or case management role.
Experience working in a high-pressure، high-volume environment.
Proficiency in using Customer Relationship Management (CRM) systems، call management tools، and documentation systems.
High level of accuracy in data entry، documentation، and follow-up coordination.
We want potential stars to help us deliver on the promises our customers make.
Application and contact
Customer Service Agent - Temporary Contract - Shift Based
Choose an available application or contact method.
Job description
Read the job details and requirements before sending your application.
Job Purpose dnata is more than a global air and travel services provider
Key Responsibilities
- Ability to work in a shift-based environment، manage multiple tasks، and adapt to changing priorities
- Ability to work in a shift-based environment، manage multiple tasks، and adapt to changing priorities.
Requirements & Qualifications
- Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements
- Strong interpersonal and communication skills with a customer-first mindset
- Maintain accurate customer records and ensure all interactions are documented in line with confidentiality and data protection requirements.
- Strong interpersonal and communication skills with a customer-first mindset.
Benefits & Conditions
- Salary & benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide
- Salary & benefits
- Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry، including discounts on flights and hotel stays worldwide.
We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling، cargo، travel، and catering & retail services
Our purpose is clear: to deliver on the promises our customers make
We are powered by a bold vision to be the world’s most admired air and travel services provider، which guides our strategy، culture، and every role across our teams
Our core values fuel everything we do: we are safe، we play to win، we respect everyone and work together as a team، and we are future thinking
At dnata، we foster diversity، nurture ambition، and celebrate achievement
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard
As a Customer Service Agent، you will provide exceptional service during operational shifts by managing customer interactions across multiple channels، delivering timely solutions and accurate information، and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction
In this role، you will: Handle inbound and outbound customer communications، including inquiries، bookings، confirmations، and reminders، while delivering a professional and courteous service
Identify، log، and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery
Provide feedback on recurring customer concerns and contribute to continuous process and service improvements
Achieve agreed Key Performance Indicators (KPIs)، including call handling time، scheduling accuracy، Service Level Agreement (SLA) compliance، and customer satisfaction targets
Participate in training، coaching، and quality assurance initiatives to enhance service standards and operational performance
Qualification To be considered for this role، you must meet the below
Minimum of 2 years experience in a customer service or case management role
Experience working in a high-pressure، high-volume environment
Proficiency in using Customer Relationship Management (CRM) systems، call management tools، and documentation systems
High level of accuracy in data entry، documentation، and follow-up coordination
Our services on the ground keep the world in the air
We’re one of the largest air services providers in the world، and you’ll find us in over 80 countries offering expertise in ground handling، cargo، travel and flight catering
We’re growing fast، and we’re looking for people with imagination and creativity to join our team of more than 40، 000 people
We want potential stars to help us deliver on the promises our customers make
Discover what it’s like to live and work in our fast-paced، cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: .
Job Purpose
dnata is more than a global air and travel services provider
If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel، we’d love to have you onboard.
As a Customer Service Agent، you will provide exceptional service during operational shifts by managing customer interactions across multiple channels، delivering timely solutions and accurate information، and ensuring a consistently positive customer experience while maintaining high levels of customer satisfaction.
In this role، you will
Handle inbound and outbound customer communications، including inquiries، bookings، confirmations، and reminders، while delivering a professional and courteous service.
Identify، log، and escalate customer complaints or unresolved issues in a timely manner to support effective service recovery.
Provide feedback on recurring customer concerns and contribute to continuous process and service improvements.
Achieve agreed Key Performance Indicators (KPIs)، including call handling time، scheduling accuracy، Service Level Agreement (SLA) compliance، and customer satisfaction targets.
Participate in training، coaching، and quality assurance initiatives to enhance service standards and operational performance.
Qualification
To be considered for this role، you must meet the below
Minimum of 2 years experience in a customer service or case management role.
Experience working in a high-pressure، high-volume environment.
Proficiency in using Customer Relationship Management (CRM) systems، call management tools، and documentation systems.
High level of accuracy in data entry، documentation، and follow-up coordination.
We want potential stars to help us deliver on the promises our customers make.
Match & discovery analysis
Medium match; review skills and gaps before applying.
- Listing is clear and comprehensive.
- Opportunity is highly fresh and active.
- Use category/role filters to improve results.
- Add a search keyword to measure text relevance.
Choose an available method
Contact data supplied by the advertiser is presented clearly, following the previous site contract.
Is this role right for you?
Review the quick signals before applying to improve your chances.
Apply with a clearer message
Write a short message that explains your experience and fit for the role.
- Review location, salary, and core requirements.
- Prepare a short message linked to the job and your experience.
- Apply through the available apply or contact button.
Sign in to apply without repeating your details
Your account helps you save jobs, track applications, and reuse your resume when applying.
- Prepare a short message that connects your experience to the job.
- Complete your resume so the employer sees a stronger profile.
Direct apply is unavailable for this listing
The previous site internal-apply condition is not met. Use an available contact method or external link.
View available contact methodsReport this listing
Use this form if the listing is inaccurate, misleading, or contains inappropriate content.
Logging in helps the review team follow up on your report when needed.
LoginImportant questions before applying
Short answers that help job seekers understand the listing quickly.
How can I apply for Customer Service Agent - Temporary Contract - Shift Based?
Review the job details, then use the available apply or contact button on the job page.
Where is this job located?
The job location is Emirates.
Is the salary listed?
The salary is not listed in the ad. You can ask about it when contacting or applying.
Do I need an account to apply?
An account helps you save jobs, track application status, and update your resume easily.
Advice before applying
Selected articles to help you prepare your CV or application message for this job.
Similar opportunities
Annonces
Job brief: Cherche Secrétaire polyvalente en Administration et en ImmobilierPrésentable et Souriante
Annonces
Job brief: Restaurant la canadienne recrute un chef de rang / serveur professionnel motivé a le sens du communication et technique de vente
Annonces
Job brief: Gestion Import : Suivi des dossiers d'achat internationaux، contrôle des documents de transport/douane (Factures، Packing List، B/L) et coordination a…
Annonces
Job brief: حابّة تبدئي طريقك نحو فرص جديدة؟ هذي فرصتك! ✨
Annonces
Job brief: Descriptionشروط التقديم والمؤهلات
مطلوب Graisseur - مُشَحِّم
Job brief: المجال / القطاع: AutomobileKey Responsibil
Search paths related to this job
If "Customer Service Agent - Temporary Contract - Shift Based" is not the right fit, use these links to find nearby opportunities by country, city or field.
Searches related to this page
Curated search links based on active job volume to improve browsing and discovery.