وظيفة ممثل خدمة العملاء في DB Schenker في دبي, الإمارات
Customer Service Representative
About the job
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, We Are Here to Move.
The role of the CSR is to oversee the daily operations of the Warehouse and CSR activities of the group in which the individual is assigned too. The Operations Controller will be required to effectively manage the team with the aim of executing assigned tasks to meet operational KPI’s. The role would also require the individual to validate and maintain all data pertaining to the billing of the assigned group and support the Operations Manager towards driving daily task completion.
In case of any escalation the CSR would be required to communicate, escalate, and coordinate with the Contract Managers and the Operations Manager.
Responsibilities :
Act as single point of contact for any relevant operational (for the respective group) and administrative issues customer’s related
To take responsibility for the quality of the group by achieving and challenging the targets of the group in align with Ops lead and WH ops Team leader
Coordinate with team concerned to ensure all aspects of inbound and outbound orders including warehousing are done in a timely manner and update client.
Utilise SAP software proficiently for effective warehouse management and inventory tracking
Communicate with internal & external stake holders to ensure all requirements are met as per SLA’s.
Update trackers and daily delivery status with customers.
Prepare monthly KPI reports and share data to prepare MBR & QBR with respective Business leads
To support and encourage team ethics and values within the work environment
Compliance with Quality Safety Health Environment policies and requirements.
To follow the QSHE guidelines and working instructions for all daily tasks and not to put others at risk.
To report any all incidents, hazards, and unsafe practices in the working environment to the Operations Team lead and QSHE team in a timely manner as per the relevant working instructions.
Update and maintenance of Operational and Billing SOP
Closely monitor and guide operations and pro-actively initiate/implement corrective actions to ensure the alignment between operations and the customer’s expectations in terms of SOP/Procedures.
Drive & Suggest (Internal / external) processes optimization in collaboration with Operations leads (Process & System teams & Operations manager)
Handling and coordination of “special projects ” (e.g., EDI, Invoicing Audit)
Implement a procedure to increase invoicing accuracy in collaboration with the business units / Operational team.
Monitor and ensure that all customer orders are issued, picked, packed, and shipped in a timely manner with minimal delays.
Responding in a timely manner to their clients of Inbound & Outbound shipping dates, anticipated delays and any other additional information needed by customer using e-mail or telephone.
Provide data to OPS lead for analysing previous day’s achievements with the complete team & support with order details for resource planning.
Prepare and participate the group for all customer Audits and execute corrective actions based on findings
Support for Continuous Improvements. Identify & optimize processes together with the Operations excellence team.
Ensure that each client transaction is invoiced to the customers as per the agreed rates on a timely basis as per management deadlines.
Ensuring invoices are dispatched in line with agreed process.
Has a Certificate, Diploma or Bachelor’s Degree in any field.
At least 2 years local market experience in Logistics(mainly in JAFZA/DWC freezone).
Experience with automotive spare parts warehousing is an advantage
Proficiency with warehouse procedures and policies
Ability to deliver effective feedback, both written and verbal
Strong knowledge of warehousing Key Performance Indicators (KPIs)
Familiarity with safety regulations and best practices to maintain a safe working environment.
Ability to work flexible hours, including evenings and weekends, as required by operational needs.
Ability to work in a fast-paced, dynamic environment, adapting to changing priorities and demands.
Ability to work well under pressure and handle stressful situations with composure.





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