وظيفة موظف تنفيذي خدمات في أرامكس في عمان, الأردن
Outsourcing Services Executive
About the job
Job description:
Responsibilities

Answering Customer Queries: Live chat agents are there to support online customers by promptly answering their questions that come in via the website(s) they manage1.

Proactive Engagement: Engage in real-time, comprehensive interactions with customers, ensuring they receive the best experience possible.

Problem Resolution: Help isolate and resolve customer issues or problems that arise during chat interactions.

Product and Service Inquiries: Respond to inquiries about products or services, providing accurate information and guidance.

Order Status Updates: Keep customers informed about the status of their orders or any account-related information.

Explaining Policies and Procedures: Clarify company policies, procedures, and guidelines to customers.

Knowledge Base Curation: Contribute to building and maintaining a knowledge base by documenting common queries and solutions.


Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell relevant products or services to customers.

Data Analysis: Analyze and report product malfunctions or issues by testing different scenarios or impersonating users.

Quality Assurance: Ensure that chat interactions meet quality standards and adhere to company guidelines.

Multitasking: Handle multiple chat sessions simultaneously while maintaining accuracy and efficiency.

Empathy and Patience: Exhibit empathy and patience when dealing with customer concerns or complaints.

Adaptability: Adapt to different customer personalities and communication styles.

Continuous Learning: Stay updated on product knowledge, industry trends, and best practices.

Collaboration: Coordinate with other team members and supervisors to resolve complex issues.

Qualifications:

Bachelor’s Degree in Business , Marketing , Communications and any related Field.


Excellent English & communication skills both verbal & written.

Flexibility in working both morning & night shifts (Shift rotation will be applied).

Ability to work under pressure, meet deadlines, and work on all national holidays.



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