The Housekeeping Supervisor is responsible for ensuring all Housekeeping areas of
responsibility are run effectively in the absence of the Head of Department, in line with
standards and that the department is adequately resourced in line with business
requirements
• Lead, train and supervise housekeeping staff on a floor or designated area to ensure
all rooms and public areas meet established cleanliness and quality standards
• Be aware of your targets and objectives, understand how these fit within the
department targets, and ensure you achieve your targets and objectives
• Have full awareness of Hampton by Hilton brand standards and your role as Supervisor
in ensuring the Housekeeping team follow through on these standards on a daily basis
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Manage the stock control of all cleaning products, chemicals and laundry
• Monitor lost and found property, stockrooms and trollies and designated inventories
• Assisting with the development of a proactive relationship with the Front Office and
ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures
• Perform housekeeper duties as needed
• Maintaining consistently high standards of cleanliness and ensuring staff are all polite,
courteous and look after guests needs
• Awareness of guest satisfaction scores and the measure put in place to meet
department quality targets and objectives
• Assist in performance evaluation of housekeeping staff as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Health and Safety management – comply with company procedures and Safety Risk
Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to
management and observe all requirements under health and safety legislation
0559524919