Operation manager responsibilities:nn•tCoordinate with all departments including showroom, factory, store, warehouse, finance, HR, and corporate sales to ensure smooth daily operations. n•tMonitor each sales order from booking till delivery by staying in touch with the showroom, finance, production, and logistics teams. n•tShare timely updates with each department regarding order status, delivery schedule, payment confirmation, production delays, or special customer requests. n•tHandle all internal follow-ups to avoid miscommunication or delays and make sure all tasks are done on time as per company procedures. n•tSupport the showroom and sales team by resolving day-to-day operational issues like product availability, client complaints, delivery arrangements, or display needs. n•tCoordinate after-sales service by communicating with the relevant departments to ensure timely resolution of customer complaints and service requests. n•tAssist in customer care management by monitoring client feedback and ensuring all complaints are followed up properly. n•tPrepare and provide graphic materials such as presentations, reports, or visual content as per requirements from management or other departments. n•tTrack and update management regularly about operational issues, delays, or department performance, and highlight areas needing quick decisions or approvals. n•tAct as a communication bridge between the customer care, production, delivery, and finance departments to make sure all complaints are handled properly and on time. n•tEnsure all departments are following company SOPs and report any gap or delay in process for improvement. n•tAssist in organizing dispatches, especially for urgent or out-of-Muscat deliveries, by working with the warehouse and logistics team. n•tMonitor that all order files, documents, and approvals are completed before production and delivery begin. n•tHelp in preparing internal reports or summaries that support decision-making by the General Manager or department heads. nnSend me : *7*9*9*8*4*5*4*1**